Create a ticket
curl --request POST \
--url https://api.nateq.io/api/v1/tickets \
--header 'Authorization: <api-key>' \
--header 'Content-Type: application/json' \
--data '
{
"customerId": "<string>",
"subject": "<string>",
"assigneeIds": [
"<string>"
],
"categoryId": "<string>",
"description": "<string>",
"dueDate": "<string>",
"fileIds": [
"<string>"
],
"tags": [
"<string>"
],
"teamId": "<string>"
}
'import requests
url = "https://api.nateq.io/api/v1/tickets"
payload = {
"customerId": "<string>",
"subject": "<string>",
"assigneeIds": ["<string>"],
"categoryId": "<string>",
"description": "<string>",
"dueDate": "<string>",
"fileIds": ["<string>"],
"tags": ["<string>"],
"teamId": "<string>"
}
headers = {
"Authorization": "<api-key>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: '<api-key>', 'Content-Type': 'application/json'},
body: JSON.stringify({
customerId: '<string>',
subject: '<string>',
assigneeIds: ['<string>'],
categoryId: '<string>',
description: '<string>',
dueDate: '<string>',
fileIds: ['<string>'],
tags: ['<string>'],
teamId: '<string>'
})
};
fetch('https://api.nateq.io/api/v1/tickets', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.nateq.io/api/v1/tickets",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'customerId' => '<string>',
'subject' => '<string>',
'assigneeIds' => [
'<string>'
],
'categoryId' => '<string>',
'description' => '<string>',
'dueDate' => '<string>',
'fileIds' => [
'<string>'
],
'tags' => [
'<string>'
],
'teamId' => '<string>'
]),
CURLOPT_HTTPHEADER => [
"Authorization: <api-key>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.nateq.io/api/v1/tickets"
payload := strings.NewReader("{\n \"customerId\": \"<string>\",\n \"subject\": \"<string>\",\n \"assigneeIds\": [\n \"<string>\"\n ],\n \"categoryId\": \"<string>\",\n \"description\": \"<string>\",\n \"dueDate\": \"<string>\",\n \"fileIds\": [\n \"<string>\"\n ],\n \"tags\": [\n \"<string>\"\n ],\n \"teamId\": \"<string>\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "<api-key>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.nateq.io/api/v1/tickets")
.header("Authorization", "<api-key>")
.header("Content-Type", "application/json")
.body("{\n \"customerId\": \"<string>\",\n \"subject\": \"<string>\",\n \"assigneeIds\": [\n \"<string>\"\n ],\n \"categoryId\": \"<string>\",\n \"description\": \"<string>\",\n \"dueDate\": \"<string>\",\n \"fileIds\": [\n \"<string>\"\n ],\n \"tags\": [\n \"<string>\"\n ],\n \"teamId\": \"<string>\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.nateq.io/api/v1/tickets")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"customerId\": \"<string>\",\n \"subject\": \"<string>\",\n \"assigneeIds\": [\n \"<string>\"\n ],\n \"categoryId\": \"<string>\",\n \"description\": \"<string>\",\n \"dueDate\": \"<string>\",\n \"fileIds\": [\n \"<string>\"\n ],\n \"tags\": [\n \"<string>\"\n ],\n \"teamId\": \"<string>\"\n}"
response = http.request(request)
puts response.read_body{
"data": {
"accessToken": "<string>",
"activities": [
{
"actor": {
"agentStatus": "<string>",
"avatar": "<string>",
"createdAt": "<string>",
"email": "<string>",
"emailVerifiedAt": "<string>",
"firstName": "<string>",
"id": "<string>",
"isActive": true,
"jobTitle": "<string>",
"language": "<string>",
"lastActiveAt": "<string>",
"lastLoginAt": "<string>",
"lastName": "<string>",
"lastSecurityKeyUsedAt": "<string>",
"maxConcurrentChats": 123,
"notificationPreferences": [
{
"channels": [],
"createdAt": "<string>",
"id": "<string>",
"isEnabled": true,
"notificationType": "<string>",
"slackChannel": "<string>",
"updatedAt": "<string>",
"userId": "<string>"
}
],
"organizationId": "<string>",
"passwordChangedAt": "<string>",
"phoneNumber": "<string>",
"phoneVerifiedAt": "<string>",
"provisionedBySso": true,
"role": {
"createdAt": "<string>",
"description": "<string>",
"displayName": "<string>",
"id": "<string>",
"isDefault": true,
"isSystem": true,
"name": "<string>",
"organization": {
"businessDescription": "<string>",
"businessEmail": "<string>",
"businessPhone": "<string>",
"businessWebsite": "<string>",
"catalogIntegrations": [
{
"businessManagerId": "<string>",
"catalogId": "<string>",
"configuration": {
"meta": {
"appId": "<string>",
"autoSync": true,
"businessId": "<string>",
"catalogName": "<string>",
"productFields": [
"<string>"
],
"settings": {},
"syncFrequency": "<string>",
"webhookUrl": "<string>"
},
"shopify": {
"autoSync": true,
"collections": [
"<string>"
],
"productStatus": [
"<string>"
],
"settings": {},
"shopDomain": "<string>",
"shopifyStoreId": "<string>",
"storeName": "<string>",
"syncFrequency": "<string>",
"webhookUrl": "<string>"
}
},
"createdAt": "<string>",
"currentStep": 123,
"errorCount": 123,
"id": "<string>",
"isCompleted": true,
"lastError": "<string>",
"lastSyncAt": "<string>",
"organizationId": "<string>",
"productCount": 123,
"syncEnabled": true,
"updatedAt": "<string>",
"webhookSecret": "<string>",
"whatsappBusinessId": "<string>"
}
],
"catalogProducts": [
{
"brand": "<string>",
"catalogIntegrationId": "<string>",
"category": "<string>",
"compareAtPrice": 123,
"createdAt": "<string>",
"currency": "<string>",
"description": "<string>",
"externalId": "<string>",
"externalSku": "<string>",
"externalUrl": "<string>",
"hasVariants": true,
"id": "<string>",
"imageUrl": "<string>",
"imageUrls": [
"<string>"
],
"isDeleted": true,
"lastSyncAt": "<string>",
"name": "<string>",
"organizationId": "<string>",
"platformData": {},
"price": 123,
"quantity": 123,
"recommendationScore": 123,
"salePrice": 123,
"searchKeywords": [
"<string>"
],
"shortDescription": "<string>",
"syncVersion": 123,
"tags": [
"<string>"
],
"updatedAt": "<string>",
"variantCount": 123
}
],
"categories": [
{
"createdAt": "<string>",
"description": "<string>",
"icon": "<string>",
"id": "<string>",
"isActive": true,
"name": "<string>",
"organizationId": "<string>",
"slug": "<string>",
"updatedAt": "<string>"
}
],
"city": "<string>",
"companySize": "<string>",
"conversations": [
{
"aiHandled": true,
"aiPausedAt": "<string>",
"assignedTeams": [
{
"assignedAt": "<string>",
"assignedBy": "<string>",
"conversationId": "<string>",
"id": "<string>",
"team": {
"color": "<string>",
"conversationCount": 123,
"createdAt": "<string>",
"createdBy": "<string>",
"creator": {
"avatar": "<string>",
"email": "<string>",
"firstName": "<string>",
"id": "<string>",
"lastName": "<string>",
"phoneNumber": "<string>"
},
"description": "<string>",
"displayName": "<string>",
"icon": "<string>",
"id": "<string>",
"isActive": true,
"memberCount": 123,
"members": [
{
"avatar": "<string>",
"email": "<string>",
"firstName": "<string>",
"id": "<string>",
"lastName": "<string>",
"phoneNumber": "<string>"
}
],
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
},
"teamId": "<string>"
}
],
"assignees": [
{
"assignedAt": "<string>",
"assignedBy": "<string>",
"conversationId": "<string>",
"id": "<string>",
"user": "<unknown>",
"userId": "<string>"
}
],
"category": {
"createdAt": "<string>",
"description": "<string>",
"icon": "<string>",
"id": "<string>",
"isActive": true,
"name": "<string>",
"organizationId": "<string>",
"slug": "<string>",
"updatedAt": "<string>"
},
"categoryId": "<string>",
"channelData": "<string>",
"contact": {
"activities": [
{
"actorId": "<string>",
"actorName": "<string>",
"actorType": "<string>",
"contactId": "<string>",
"createdAt": "<string>",
"description": "<string>",
"id": "<string>",
"metadata": "<string>",
"newValue": "<string>",
"oldValue": "<string>",
"updatedAt": "<string>"
}
],
"avatar": "<string>",
"channelData": "<string>",
"company": {
"domain": "<string>",
"id": "<string>",
"name": "<string>"
},
"companyId": "<string>",
"companyName": "<string>",
"country": "<string>",
"createdAt": "<string>",
"doNotContact": true,
"email": "<string>",
"externalId": "<string>",
"id": "<string>",
"isAnonymous": true,
"isPotentialClient": true,
"language": "<string>",
"name": "<string>",
"organizationId": "<string>",
"phone": "<string>",
"position": "<string>",
"source": "<string>",
"tags": [
{
"color": "<string>",
"createdAt": "<string>",
"displayName": "<string>",
"id": "<string>",
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
}
],
"updatedAt": "<string>",
"whatsappOptedOut": true,
"whatsappOptedOutAt": "<string>",
"widgetGuestId": "<string>"
},
"contactId": "<string>",
"createdAt": "<string>",
"dealClosed": true,
"dealCurrency": "<string>",
"dealDescription": "<string>",
"dealValue": 123,
"estimatedWaitSeconds": 123,
"guestMood": "<string>",
"handoverAcceptedAt": "<string>",
"handoverCompletedAt": "<string>",
"handoverNotes": "<string>",
"handoverQueuePosition": 123,
"handoverRequestedAt": "<string>",
"handoverTimedOutAt": "<string>",
"id": "<string>",
"integrationId": "<string>",
"isDealRelated": true,
"isRead": true,
"isSpam": true,
"isStarred": true,
"language": "<string>",
"lastCustomerMessageAt": "<string>",
"lastMessageAt": "<string>",
"messageCount": 123,
"messages": [
{
"attachments": [
{
"caption": "<string>",
"createdAt": "<string>",
"duration": 123,
"externalMediaId": "<string>",
"file": {
"contentType": "<string>",
"createdAt": "<string>",
"deletedAt": "2023-11-07T05:31:56Z",
"fileHash": "<string>",
"fileSize": 123,
"fileType": "<string>",
"fileUrl": "<string>",
"filename": "<string>",
"guestSessionId": "<string>",
"id": "<string>",
"metadata": {},
"organizationId": "<string>",
"s3Key": "<string>",
"thumbnailError": "<string>",
"thumbnailS3Key": "<string>",
"thumbnailSize": 123,
"thumbnailStatus": "<string>",
"thumbnailUrl": "<string>",
"updatedAt": "<string>",
"userId": "<string>"
},
"fileId": "<string>",
"id": "<string>",
"messageId": "<string>",
"metadata": "<string>",
"thumbnailUrl": "<string>",
"updatedAt": "<string>"
}
],
"content": "<string>",
"conversationId": "<string>",
"createdAt": "<string>",
"deliveredAt": "<string>",
"emailMessageId": "<string>",
"externalId": "<string>",
"id": "<string>",
"inboundEmail": {
"attachmentCount": 123,
"attachmentsMetadata": [
"<unknown>"
],
"bccEmails": [
"<unknown>"
],
"ccEmails": [
"<unknown>"
],
"characterCount": 123,
"contact": {
"activities": [
{
"actorId": "<string>",
"actorName": "<string>",
"actorType": "<string>",
"contactId": "<string>",
"createdAt": "<string>",
"description": "<string>",
"id": "<string>",
"metadata": "<string>",
"newValue": "<string>",
"oldValue": "<string>",
"updatedAt": "<string>"
}
],
"avatar": "<string>",
"channelData": "<string>",
"company": {
"domain": "<string>",
"id": "<string>",
"name": "<string>"
},
"companyId": "<string>",
"companyName": "<string>",
"country": "<string>",
"createdAt": "<string>",
"doNotContact": true,
"email": "<string>",
"externalId": "<string>",
"id": "<string>",
"isAnonymous": true,
"isPotentialClient": true,
"language": "<string>",
"name": "<string>",
"organizationId": "<string>",
"phone": "<string>",
"position": "<string>",
"source": "<string>",
"tags": [
{
"color": "<string>",
"createdAt": "<string>",
"displayName": "<string>",
"id": "<string>",
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
}
],
"updatedAt": "<string>",
"whatsappOptedOut": true,
"whatsappOptedOutAt": "<string>",
"widgetGuestId": "<string>"
},
"contactId": "<string>",
"conversation": "<unknown>",
"conversationId": "<string>",
"createdAt": "<string>",
"createdMessage": "<unknown>",
"createdMessageId": "<string>",
"createdTicketReply": {
"attachments": [
{
"createdAt": "<string>",
"file": {
"contentType": "<string>",
"createdAt": "<string>",
"deletedAt": "2023-11-07T05:31:56Z",
"fileHash": "<string>",
"fileSize": 123,
"fileType": "<string>",
"fileUrl": "<string>",
"filename": "<string>",
"guestSessionId": "<string>",
"id": "<string>",
"metadata": {},
"organizationId": "<string>",
"s3Key": "<string>",
"thumbnailError": "<string>",
"thumbnailS3Key": "<string>",
"thumbnailSize": 123,
"thumbnailStatus": "<string>",
"thumbnailUrl": "<string>",
"updatedAt": "<string>",
"userId": "<string>"
},
"fileId": "<string>",
"id": "<string>",
"ticketReplyId": "<string>",
"updatedAt": "<string>"
}
],
"channelData": "<string>",
"content": "<string>",
"createdAt": "<string>",
"deliveredAt": "<string>",
"emailMessageId": "<string>",
"externalId": "<string>",
"id": "<string>",
"inboundEmail": "<unknown>",
"inboundEmailId": "<string>",
"isRead": true,
"outboundEmail": {
"attachmentsMetadata": [
"<unknown>"
],
"bccEmails": [
"<unknown>"
],
"bounceReason": "<string>",
"bounceSubType": "<string>",
"bounceType": "<string>",
"bouncedAt": "<string>",
"broadcastId": "<string>",
"ccEmails": [
"<unknown>"
],
"characterCount": 123,
"clickCount": 123,
"clickedAt": "<string>",
"contact": {
"activities": [
{
"actorId": "<string>",
"actorName": "<string>",
"actorType": "<string>",
"contactId": "<string>",
"createdAt": "<string>",
"description": "<string>",
"id": "<string>",
"metadata": "<string>",
"newValue": "<string>",
"oldValue": "<string>",
"updatedAt": "<string>"
}
],
"avatar": "<string>",
"channelData": "<string>",
"company": {
"domain": "<string>",
"id": "<string>",
"name": "<string>"
},
"companyId": "<string>",
"companyName": "<string>",
"country": "<string>",
"createdAt": "<string>",
"doNotContact": true,
"email": "<string>",
"externalId": "<string>",
"id": "<string>",
"isAnonymous": true,
"isPotentialClient": true,
"language": "<string>",
"name": "<string>",
"organizationId": "<string>",
"phone": "<string>",
"position": "<string>",
"source": "<string>",
"tags": [
{
"color": "<string>",
"createdAt": "<string>",
"displayName": "<string>",
"id": "<string>",
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
}
],
"updatedAt": "<string>",
"whatsappOptedOut": true,
"whatsappOptedOutAt": "<string>",
"widgetGuestId": "<string>"
},
"contactId": "<string>",
"conversation": "<unknown>",
"conversationId": "<string>",
"createdAt": "<string>",
"createdMessage": "<unknown>",
"createdMessageId": "<string>",
"createdTicketReply": "<unknown>",
"createdTicketReplyId": "<string>",
"deliveredAt": "<string>",
"deliveryAttempts": 123,
"emailAddress": {
"aiReplyEnabled": true,
"convertToTickets": true,
"createdAt": "<string>",
"displayName": "<string>",
"domain": {
"createdAt": "<string>",
"dnsRecords": [
{
"createdAt": "<string>",
"description": "<string>",
"domain": "<unknown>",
"domainId": "<string>",
"id": "<string>",
"name": "<string>",
"priority": 123,
"updatedAt": "<string>",
"value": "<string>",
"verified": true,
"verifiedAt": "<string>"
}
],
"domain": "<string>",
"emailAddresses": "<array>",
"id": "<string>",
"lastVerifiedAt": "<string>",
"organization": "<unknown>",
"organizationId": "<string>",
"provider": "<string>",
"providerDomainId": "<string>",
"region": "<string>",
"updatedAt": "<string>",
"verifiedAt": "<string>"
},
"domainId": "<string>",
"emailAddress": "<string>",
"id": "<string>",
"isDefault": true,
"localPart": "<string>",
"maxEmailSizeMb": 123,
"replyTo": "<string>",
"signature": "<string>",
"updatedAt": "<string>"
},
"emailAddressId": "<string>",
"emailThread": {
"archivedAt": "<string>",
"assignedTo": "<unknown>",
"assignedToId": "<string>",
"createdAt": "<string>",
"emailCount": 123,
"id": "<string>",
"inboundEmails": "<array>",
"labels": [
"<unknown>"
],
"lastEmailAt": "<string>",
"organizationId": "<string>",
"outboundEmails": "<array>",
"participants": [
"<unknown>"
],
"rootMessageId": "<string>",
"subject": "<string>",
"ticket": "<unknown>",
"ticketId": "<string>",
"updatedAt": "<string>"
},
"emailThreadId": "<string>",
"errorMessage": "<string>",
"fromEmail": "<string>",
"fromName": "<string>",
"hasHtmlContent": true,
"hasPlainTextContent": true,
"headers": {},
"htmlBody": "<string>",
"id": "<string>",
"inReplyTo": "<string>",
"isAutomatic": true,
"isRead": true,
"lastClickedAt": "<string>",
"lastOpenedAt": "<string>",
"logs": [
{
"createdAt": "<string>",
"eventType": "<string>",
"id": "<string>",
"message": "<string>",
"metadata": {},
"outboundEmailId": "<string>"
}
],
"messageId": "<string>",
"openCount": 123,
"openedAt": "<string>",
"organizationId": "<string>",
"plainTextBody": "<string>",
"providerMessageId": "<string>",
"readAt": "<string>",
"references": "<string>",
"replyTo": "<string>",
"sentAt": "<string>",
"sentByUser": "<unknown>",
"sentByUserId": "<string>",
"subject": "<string>",
"threadDepth": 123,
"threadRootMessageId": "<string>",
"ticket": "<unknown>",
"ticketId": "<string>",
"toEmails": [
"<unknown>"
],
"updatedAt": "<string>",
"wordCount": 123
},
"outboundEmailId": "<string>",
"plainText": "<string>",
"readAt": "<string>",
"senderId": "<string>",
"senderName": "<string>",
"ticketId": "<string>",
"updatedAt": "<string>"
},
"createdTicketReplyId": "<string>",
"emailAddress": {
"aiReplyEnabled": true,
"convertToTickets": true,
"createdAt": "<string>",
"displayName": "<string>",
"domain": {
"createdAt": "<string>",
"dnsRecords": [
{
"createdAt": "<string>",
"description": "<string>",
"domain": "<unknown>",
"domainId": "<string>",
"id": "<string>",
"name": "<string>",
"priority": 123,
"updatedAt": "<string>",
"value": "<string>",
"verified": true,
"verifiedAt": "<string>"
}
],
"domain": "<string>",
"emailAddresses": "<array>",
"id": "<string>",
"lastVerifiedAt": "<string>",
"organization": "<unknown>",
"organizationId": "<string>",
"provider": "<string>",
"providerDomainId": "<string>",
"region": "<string>",
"updatedAt": "<string>",
"verifiedAt": "<string>"
},
"domainId": "<string>",
"emailAddress": "<string>",
"id": "<string>",
"isDefault": true,
"localPart": "<string>",
"maxEmailSizeMb": 123,
"replyTo": "<string>",
"signature": "<string>",
"updatedAt": "<string>"
},
"emailAddressId": "<string>",
"emailThread": {
"archivedAt": "<string>",
"assignedTo": "<unknown>",
"assignedToId": "<string>",
"createdAt": "<string>",
"emailCount": 123,
"id": "<string>",
"inboundEmails": "<array>",
"labels": [
"<unknown>"
],
"lastEmailAt": "<string>",
"organizationId": "<string>",
"outboundEmails": "<array>",
"participants": [
"<unknown>"
],
"rootMessageId": "<string>",
"subject": "<string>",
"ticket": "<unknown>",
"ticketId": "<string>",
"updatedAt": "<string>"
},
"emailThreadId": "<string>",
"errorMessage": "<string>",
"fetchedAt": "<string>",
"fromEmail": "<string>",
"fromName": "<string>",
"hasHtmlContent": true,
"hasPlainTextContent": true,
"headers": {},
"htmlBody": "<string>",
"id": "<string>",
"inReplyTo": "<string>",
"isAutoReply": true,
"isRead": true,
"isSpam": true,
"logs": [
{
"createdAt": "<string>",
"eventType": "<string>",
"id": "<string>",
"inboundEmailId": "<string>",
"message": "<string>",
"metadata": {}
}
],
"messageId": "<string>",
"organizationId": "<string>",
"plainTextBody": "<string>",
"processedAt": "<string>",
"providerEmailId": "<string>",
"rawWebhookPayload": {},
"readAt": "<string>",
"references": "<string>",
"s3Bucket": "<string>",
"s3Key": "<string>",
"spamScore": 123,
"subject": "<string>",
"threadDepth": 123,
"threadRootMessageId": "<string>",
"ticket": "<unknown>",
"ticketId": "<string>",
"toEmails": [
"<unknown>"
],
"updatedAt": "<string>",
"wordCount": 123
},
"inboundEmailId": "<string>",
"isInternal": true,
"isRead": true,
"outboundEmail": {
"attachmentsMetadata": [
"<unknown>"
],
"bccEmails": [
"<unknown>"
],
"bounceReason": "<string>",
"bounceSubType": "<string>",
"bounceType": "<string>",
"bouncedAt": "<string>",
"broadcastId": "<string>",
"ccEmails": [
"<unknown>"
],
"characterCount": 123,
"clickCount": 123,
"clickedAt": "<string>",
"contact": {
"activities": [
{
"actorId": "<string>",
"actorName": "<string>",
"actorType": "<string>",
"contactId": "<string>",
"createdAt": "<string>",
"description": "<string>",
"id": "<string>",
"metadata": "<string>",
"newValue": "<string>",
"oldValue": "<string>",
"updatedAt": "<string>"
}
],
"avatar": "<string>",
"channelData": "<string>",
"company": {
"domain": "<string>",
"id": "<string>",
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"bounceReason": "<string>",
"bounceSubType": "<string>",
"bounceType": "<string>",
"bouncedAt": "<string>",
"broadcastId": "<string>",
"ccEmails": [
"<unknown>"
],
"characterCount": 123,
"clickCount": 123,
"clickedAt": "<string>",
"contact": {
"activities": [
{
"actorId": "<string>",
"actorName": "<string>",
"actorType": "<string>",
"contactId": "<string>",
"createdAt": "<string>",
"description": "<string>",
"id": "<string>",
"metadata": "<string>",
"newValue": "<string>",
"oldValue": "<string>",
"updatedAt": "<string>"
}
],
"avatar": "<string>",
"channelData": "<string>",
"company": {
"domain": "<string>",
"id": "<string>",
"name": "<string>"
},
"companyId": "<string>",
"companyName": "<string>",
"country": "<string>",
"createdAt": "<string>",
"doNotContact": true,
"email": "<string>",
"externalId": "<string>",
"id": "<string>",
"isAnonymous": true,
"isPotentialClient": true,
"language": "<string>",
"name": "<string>",
"organizationId": "<string>",
"phone": "<string>",
"position": "<string>",
"source": "<string>",
"tags": [
{
"color": "<string>",
"createdAt": "<string>",
"displayName": "<string>",
"id": "<string>",
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
}
],
"updatedAt": "<string>",
"whatsappOptedOut": true,
"whatsappOptedOutAt": "<string>",
"widgetGuestId": "<string>"
},
"contactId": "<string>",
"conversation": "<unknown>",
"conversationId": "<string>",
"createdAt": "<string>",
"createdMessage": "<unknown>",
"createdMessageId": "<string>",
"createdTicketReply": "<unknown>",
"createdTicketReplyId": "<string>",
"deliveredAt": "<string>",
"deliveryAttempts": 123,
"emailAddress": {
"aiReplyEnabled": true,
"convertToTickets": true,
"createdAt": "<string>",
"displayName": "<string>",
"domain": {
"createdAt": "<string>",
"dnsRecords": [
{
"createdAt": "<string>",
"description": "<string>",
"domain": "<unknown>",
"domainId": "<string>",
"id": "<string>",
"name": "<string>",
"priority": 123,
"updatedAt": "<string>",
"value": "<string>",
"verified": true,
"verifiedAt": "<string>"
}
],
"domain": "<string>",
"emailAddresses": "<array>",
"id": "<string>",
"lastVerifiedAt": "<string>",
"organization": "<unknown>",
"organizationId": "<string>",
"provider": "<string>",
"providerDomainId": "<string>",
"region": "<string>",
"updatedAt": "<string>",
"verifiedAt": "<string>"
},
"domainId": "<string>",
"emailAddress": "<string>",
"id": "<string>",
"isDefault": true,
"localPart": "<string>",
"maxEmailSizeMb": 123,
"replyTo": "<string>",
"signature": "<string>",
"updatedAt": "<string>"
},
"emailAddressId": "<string>",
"emailThread": {
"archivedAt": "<string>",
"assignedTo": "<unknown>",
"assignedToId": "<string>",
"createdAt": "<string>",
"emailCount": 123,
"id": "<string>",
"inboundEmails": "<array>",
"labels": [
"<unknown>"
],
"lastEmailAt": "<string>",
"organizationId": "<string>",
"outboundEmails": "<array>",
"participants": [
"<unknown>"
],
"rootMessageId": "<string>",
"subject": "<string>",
"ticket": "<unknown>",
"ticketId": "<string>",
"updatedAt": "<string>"
},
"emailThreadId": "<string>",
"errorMessage": "<string>",
"fromEmail": "<string>",
"fromName": "<string>",
"hasHtmlContent": true,
"hasPlainTextContent": true,
"headers": {},
"htmlBody": "<string>",
"id": "<string>",
"inReplyTo": "<string>",
"isAutomatic": true,
"isRead": true,
"lastClickedAt": "<string>",
"lastOpenedAt": "<string>",
"logs": [
{
"createdAt": "<string>",
"eventType": "<string>",
"id": "<string>",
"message": "<string>",
"metadata": {},
"outboundEmailId": "<string>"
}
],
"messageId": "<string>",
"openCount": 123,
"openedAt": "<string>",
"organizationId": "<string>",
"plainTextBody": "<string>",
"providerMessageId": "<string>",
"readAt": "<string>",
"references": "<string>",
"replyTo": "<string>",
"sentAt": "<string>",
"sentByUser": "<unknown>",
"sentByUserId": "<string>",
"subject": "<string>",
"threadDepth": 123,
"threadRootMessageId": "<string>",
"ticket": "<unknown>",
"ticketId": "<string>",
"toEmails": [
"<unknown>"
],
"updatedAt": "<string>",
"wordCount": 123
},
"outboundEmailId": "<string>",
"plainText": "<string>",
"readAt": "<string>",
"senderId": "<string>",
"senderName": "<string>",
"ticketId": "<string>",
"updatedAt": "<string>"
}
],
"replyCount": 123,
"resolutionNotes": "<string>",
"resolvedAt": "<string>",
"slaState": {
"conversationId": "<string>",
"firstResponseBreached": true,
"firstResponseDeadline": "<string>",
"firstResponseMet": true,
"id": "<string>",
"nextResponseBreached": true,
"nextResponseDeadline": "<string>",
"nextResponseMet": true,
"pausedAt": "<string>",
"resolutionBreached": true,
"resolutionDeadline": "<string>",
"resolutionMet": true,
"secondsRemaining": 123,
"slaPolicyId": "<string>",
"subjectId": "<string>",
"ticketId": "<string>",
"totalPausedSeconds": 123,
"warningThresholdSeconds": 123
},
"subject": "<string>",
"tags": [
{
"color": "<string>",
"createdAt": "<string>",
"displayName": "<string>",
"id": "<string>",
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
}
],
"team": {
"color": "<string>",
"conversationCount": 123,
"createdAt": "<string>",
"createdBy": "<string>",
"creator": {
"avatar": "<string>",
"email": "<string>",
"firstName": "<string>",
"id": "<string>",
"lastName": "<string>",
"phoneNumber": "<string>"
},
"description": "<string>",
"displayName": "<string>",
"icon": "<string>",
"id": "<string>",
"isActive": true,
"memberCount": 123,
"members": [
{
"avatar": "<string>",
"email": "<string>",
"firstName": "<string>",
"id": "<string>",
"lastName": "<string>",
"phoneNumber": "<string>"
}
],
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
},
"teamId": "<string>",
"updatedAt": "<string>"
},
"error": {
"code": "<string>",
"details": "<unknown>",
"message": "<string>"
},
"message": "<string>",
"meta": {
"aiTranslation": "<string>",
"apiKeyUsage": {
"limit": 123,
"unlimited": true,
"used": 123
},
"callCapabilities": {
"aiHandling": "<string>",
"aiHumanTransfer": true,
"analytics": "<string>",
"businessHoursRouting": true,
"enabled": true,
"multiLanguageAi": true,
"queueManagement": true,
"recording": true,
"routing": "<string>"
},
"count": 123,
"dataRetentionCapability": "<string>",
"endCursor": "<string>",
"hasNext": true,
"hasPrevious": true,
"limit": 123,
"page": 123,
"pageSize": 123,
"pendingCount": 123,
"routingCapability": "<string>",
"ssoCapability": "<string>",
"startCursor": "<string>",
"total": 123,
"totalPages": 123
},
"success": true
}{
"data": "<unknown>",
"error": {
"code": "<string>",
"details": "<unknown>",
"message": "<string>"
},
"message": "<string>",
"meta": {
"aiTranslation": "<string>",
"apiKeyUsage": {
"limit": 123,
"unlimited": true,
"used": 123
},
"callCapabilities": {
"aiHandling": "<string>",
"aiHumanTransfer": true,
"analytics": "<string>",
"businessHoursRouting": true,
"enabled": true,
"multiLanguageAi": true,
"queueManagement": true,
"recording": true,
"routing": "<string>"
},
"count": 123,
"dataRetentionCapability": "<string>",
"endCursor": "<string>",
"hasNext": true,
"hasPrevious": true,
"limit": 123,
"page": 123,
"pageSize": 123,
"pendingCount": 123,
"routingCapability": "<string>",
"ssoCapability": "<string>",
"startCursor": "<string>",
"total": 123,
"totalPages": 123
},
"success": true
}Create a ticket
Create a new support ticket.
POST
/
tickets
Create a ticket
curl --request POST \
--url https://api.nateq.io/api/v1/tickets \
--header 'Authorization: <api-key>' \
--header 'Content-Type: application/json' \
--data '
{
"customerId": "<string>",
"subject": "<string>",
"assigneeIds": [
"<string>"
],
"categoryId": "<string>",
"description": "<string>",
"dueDate": "<string>",
"fileIds": [
"<string>"
],
"tags": [
"<string>"
],
"teamId": "<string>"
}
'import requests
url = "https://api.nateq.io/api/v1/tickets"
payload = {
"customerId": "<string>",
"subject": "<string>",
"assigneeIds": ["<string>"],
"categoryId": "<string>",
"description": "<string>",
"dueDate": "<string>",
"fileIds": ["<string>"],
"tags": ["<string>"],
"teamId": "<string>"
}
headers = {
"Authorization": "<api-key>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: '<api-key>', 'Content-Type': 'application/json'},
body: JSON.stringify({
customerId: '<string>',
subject: '<string>',
assigneeIds: ['<string>'],
categoryId: '<string>',
description: '<string>',
dueDate: '<string>',
fileIds: ['<string>'],
tags: ['<string>'],
teamId: '<string>'
})
};
fetch('https://api.nateq.io/api/v1/tickets', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.nateq.io/api/v1/tickets",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'customerId' => '<string>',
'subject' => '<string>',
'assigneeIds' => [
'<string>'
],
'categoryId' => '<string>',
'description' => '<string>',
'dueDate' => '<string>',
'fileIds' => [
'<string>'
],
'tags' => [
'<string>'
],
'teamId' => '<string>'
]),
CURLOPT_HTTPHEADER => [
"Authorization: <api-key>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.nateq.io/api/v1/tickets"
payload := strings.NewReader("{\n \"customerId\": \"<string>\",\n \"subject\": \"<string>\",\n \"assigneeIds\": [\n \"<string>\"\n ],\n \"categoryId\": \"<string>\",\n \"description\": \"<string>\",\n \"dueDate\": \"<string>\",\n \"fileIds\": [\n \"<string>\"\n ],\n \"tags\": [\n \"<string>\"\n ],\n \"teamId\": \"<string>\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "<api-key>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.nateq.io/api/v1/tickets")
.header("Authorization", "<api-key>")
.header("Content-Type", "application/json")
.body("{\n \"customerId\": \"<string>\",\n \"subject\": \"<string>\",\n \"assigneeIds\": [\n \"<string>\"\n ],\n \"categoryId\": \"<string>\",\n \"description\": \"<string>\",\n \"dueDate\": \"<string>\",\n \"fileIds\": [\n \"<string>\"\n ],\n \"tags\": [\n \"<string>\"\n ],\n \"teamId\": \"<string>\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.nateq.io/api/v1/tickets")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"customerId\": \"<string>\",\n \"subject\": \"<string>\",\n \"assigneeIds\": [\n \"<string>\"\n ],\n \"categoryId\": \"<string>\",\n \"description\": \"<string>\",\n \"dueDate\": \"<string>\",\n \"fileIds\": [\n \"<string>\"\n ],\n \"tags\": [\n \"<string>\"\n ],\n \"teamId\": \"<string>\"\n}"
response = http.request(request)
puts response.read_body{
"data": {
"accessToken": "<string>",
"activities": [
{
"actor": {
"agentStatus": "<string>",
"avatar": "<string>",
"createdAt": "<string>",
"email": "<string>",
"emailVerifiedAt": "<string>",
"firstName": "<string>",
"id": "<string>",
"isActive": true,
"jobTitle": "<string>",
"language": "<string>",
"lastActiveAt": "<string>",
"lastLoginAt": "<string>",
"lastName": "<string>",
"lastSecurityKeyUsedAt": "<string>",
"maxConcurrentChats": 123,
"notificationPreferences": [
{
"channels": [],
"createdAt": "<string>",
"id": "<string>",
"isEnabled": true,
"notificationType": "<string>",
"slackChannel": "<string>",
"updatedAt": "<string>",
"userId": "<string>"
}
],
"organizationId": "<string>",
"passwordChangedAt": "<string>",
"phoneNumber": "<string>",
"phoneVerifiedAt": "<string>",
"provisionedBySso": true,
"role": {
"createdAt": "<string>",
"description": "<string>",
"displayName": "<string>",
"id": "<string>",
"isDefault": true,
"isSystem": true,
"name": "<string>",
"organization": {
"businessDescription": "<string>",
"businessEmail": "<string>",
"businessPhone": "<string>",
"businessWebsite": "<string>",
"catalogIntegrations": [
{
"businessManagerId": "<string>",
"catalogId": "<string>",
"configuration": {
"meta": {
"appId": "<string>",
"autoSync": true,
"businessId": "<string>",
"catalogName": "<string>",
"productFields": [
"<string>"
],
"settings": {},
"syncFrequency": "<string>",
"webhookUrl": "<string>"
},
"shopify": {
"autoSync": true,
"collections": [
"<string>"
],
"productStatus": [
"<string>"
],
"settings": {},
"shopDomain": "<string>",
"shopifyStoreId": "<string>",
"storeName": "<string>",
"syncFrequency": "<string>",
"webhookUrl": "<string>"
}
},
"createdAt": "<string>",
"currentStep": 123,
"errorCount": 123,
"id": "<string>",
"isCompleted": true,
"lastError": "<string>",
"lastSyncAt": "<string>",
"organizationId": "<string>",
"productCount": 123,
"syncEnabled": true,
"updatedAt": "<string>",
"webhookSecret": "<string>",
"whatsappBusinessId": "<string>"
}
],
"catalogProducts": [
{
"brand": "<string>",
"catalogIntegrationId": "<string>",
"category": "<string>",
"compareAtPrice": 123,
"createdAt": "<string>",
"currency": "<string>",
"description": "<string>",
"externalId": "<string>",
"externalSku": "<string>",
"externalUrl": "<string>",
"hasVariants": true,
"id": "<string>",
"imageUrl": "<string>",
"imageUrls": [
"<string>"
],
"isDeleted": true,
"lastSyncAt": "<string>",
"name": "<string>",
"organizationId": "<string>",
"platformData": {},
"price": 123,
"quantity": 123,
"recommendationScore": 123,
"salePrice": 123,
"searchKeywords": [
"<string>"
],
"shortDescription": "<string>",
"syncVersion": 123,
"tags": [
"<string>"
],
"updatedAt": "<string>",
"variantCount": 123
}
],
"categories": [
{
"createdAt": "<string>",
"description": "<string>",
"icon": "<string>",
"id": "<string>",
"isActive": true,
"name": "<string>",
"organizationId": "<string>",
"slug": "<string>",
"updatedAt": "<string>"
}
],
"city": "<string>",
"companySize": "<string>",
"conversations": [
{
"aiHandled": true,
"aiPausedAt": "<string>",
"assignedTeams": [
{
"assignedAt": "<string>",
"assignedBy": "<string>",
"conversationId": "<string>",
"id": "<string>",
"team": {
"color": "<string>",
"conversationCount": 123,
"createdAt": "<string>",
"createdBy": "<string>",
"creator": {
"avatar": "<string>",
"email": "<string>",
"firstName": "<string>",
"id": "<string>",
"lastName": "<string>",
"phoneNumber": "<string>"
},
"description": "<string>",
"displayName": "<string>",
"icon": "<string>",
"id": "<string>",
"isActive": true,
"memberCount": 123,
"members": [
{
"avatar": "<string>",
"email": "<string>",
"firstName": "<string>",
"id": "<string>",
"lastName": "<string>",
"phoneNumber": "<string>"
}
],
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
},
"teamId": "<string>"
}
],
"assignees": [
{
"assignedAt": "<string>",
"assignedBy": "<string>",
"conversationId": "<string>",
"id": "<string>",
"user": "<unknown>",
"userId": "<string>"
}
],
"category": {
"createdAt": "<string>",
"description": "<string>",
"icon": "<string>",
"id": "<string>",
"isActive": true,
"name": "<string>",
"organizationId": "<string>",
"slug": "<string>",
"updatedAt": "<string>"
},
"categoryId": "<string>",
"channelData": "<string>",
"contact": {
"activities": [
{
"actorId": "<string>",
"actorName": "<string>",
"actorType": "<string>",
"contactId": "<string>",
"createdAt": "<string>",
"description": "<string>",
"id": "<string>",
"metadata": "<string>",
"newValue": "<string>",
"oldValue": "<string>",
"updatedAt": "<string>"
}
],
"avatar": "<string>",
"channelData": "<string>",
"company": {
"domain": "<string>",
"id": "<string>",
"name": "<string>"
},
"companyId": "<string>",
"companyName": "<string>",
"country": "<string>",
"createdAt": "<string>",
"doNotContact": true,
"email": "<string>",
"externalId": "<string>",
"id": "<string>",
"isAnonymous": true,
"isPotentialClient": true,
"language": "<string>",
"name": "<string>",
"organizationId": "<string>",
"phone": "<string>",
"position": "<string>",
"source": "<string>",
"tags": [
{
"color": "<string>",
"createdAt": "<string>",
"displayName": "<string>",
"id": "<string>",
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
}
],
"updatedAt": "<string>",
"whatsappOptedOut": true,
"whatsappOptedOutAt": "<string>",
"widgetGuestId": "<string>"
},
"contactId": "<string>",
"createdAt": "<string>",
"dealClosed": true,
"dealCurrency": "<string>",
"dealDescription": "<string>",
"dealValue": 123,
"estimatedWaitSeconds": 123,
"guestMood": "<string>",
"handoverAcceptedAt": "<string>",
"handoverCompletedAt": "<string>",
"handoverNotes": "<string>",
"handoverQueuePosition": 123,
"handoverRequestedAt": "<string>",
"handoverTimedOutAt": "<string>",
"id": "<string>",
"integrationId": "<string>",
"isDealRelated": true,
"isRead": true,
"isSpam": true,
"isStarred": true,
"language": "<string>",
"lastCustomerMessageAt": "<string>",
"lastMessageAt": "<string>",
"messageCount": 123,
"messages": [
{
"attachments": [
{
"caption": "<string>",
"createdAt": "<string>",
"duration": 123,
"externalMediaId": "<string>",
"file": {
"contentType": "<string>",
"createdAt": "<string>",
"deletedAt": "2023-11-07T05:31:56Z",
"fileHash": "<string>",
"fileSize": 123,
"fileType": "<string>",
"fileUrl": "<string>",
"filename": "<string>",
"guestSessionId": "<string>",
"id": "<string>",
"metadata": {},
"organizationId": "<string>",
"s3Key": "<string>",
"thumbnailError": "<string>",
"thumbnailS3Key": "<string>",
"thumbnailSize": 123,
"thumbnailStatus": "<string>",
"thumbnailUrl": "<string>",
"updatedAt": "<string>",
"userId": "<string>"
},
"fileId": "<string>",
"id": "<string>",
"messageId": "<string>",
"metadata": "<string>",
"thumbnailUrl": "<string>",
"updatedAt": "<string>"
}
],
"content": "<string>",
"conversationId": "<string>",
"createdAt": "<string>",
"deliveredAt": "<string>",
"emailMessageId": "<string>",
"externalId": "<string>",
"id": "<string>",
"inboundEmail": {
"attachmentCount": 123,
"attachmentsMetadata": [
"<unknown>"
],
"bccEmails": [
"<unknown>"
],
"ccEmails": [
"<unknown>"
],
"characterCount": 123,
"contact": {
"activities": [
{
"actorId": "<string>",
"actorName": "<string>",
"actorType": "<string>",
"contactId": "<string>",
"createdAt": "<string>",
"description": "<string>",
"id": "<string>",
"metadata": "<string>",
"newValue": "<string>",
"oldValue": "<string>",
"updatedAt": "<string>"
}
],
"avatar": "<string>",
"channelData": "<string>",
"company": {
"domain": "<string>",
"id": "<string>",
"name": "<string>"
},
"companyId": "<string>",
"companyName": "<string>",
"country": "<string>",
"createdAt": "<string>",
"doNotContact": true,
"email": "<string>",
"externalId": "<string>",
"id": "<string>",
"isAnonymous": true,
"isPotentialClient": true,
"language": "<string>",
"name": "<string>",
"organizationId": "<string>",
"phone": "<string>",
"position": "<string>",
"source": "<string>",
"tags": [
{
"color": "<string>",
"createdAt": "<string>",
"displayName": "<string>",
"id": "<string>",
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
}
],
"updatedAt": "<string>",
"whatsappOptedOut": true,
"whatsappOptedOutAt": "<string>",
"widgetGuestId": "<string>"
},
"contactId": "<string>",
"conversation": "<unknown>",
"conversationId": "<string>",
"createdAt": "<string>",
"createdMessage": "<unknown>",
"createdMessageId": "<string>",
"createdTicketReply": {
"attachments": [
{
"createdAt": "<string>",
"file": {
"contentType": "<string>",
"createdAt": "<string>",
"deletedAt": "2023-11-07T05:31:56Z",
"fileHash": "<string>",
"fileSize": 123,
"fileType": "<string>",
"fileUrl": "<string>",
"filename": "<string>",
"guestSessionId": "<string>",
"id": "<string>",
"metadata": {},
"organizationId": "<string>",
"s3Key": "<string>",
"thumbnailError": "<string>",
"thumbnailS3Key": "<string>",
"thumbnailSize": 123,
"thumbnailStatus": "<string>",
"thumbnailUrl": "<string>",
"updatedAt": "<string>",
"userId": "<string>"
},
"fileId": "<string>",
"id": "<string>",
"ticketReplyId": "<string>",
"updatedAt": "<string>"
}
],
"channelData": "<string>",
"content": "<string>",
"createdAt": "<string>",
"deliveredAt": "<string>",
"emailMessageId": "<string>",
"externalId": "<string>",
"id": "<string>",
"inboundEmail": "<unknown>",
"inboundEmailId": "<string>",
"isRead": true,
"outboundEmail": {
"attachmentsMetadata": [
"<unknown>"
],
"bccEmails": [
"<unknown>"
],
"bounceReason": "<string>",
"bounceSubType": "<string>",
"bounceType": "<string>",
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"channelData": "<string>",
"company": {
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"id": "<string>",
"name": "<string>"
},
"companyId": "<string>",
"companyName": "<string>",
"country": "<string>",
"createdAt": "<string>",
"doNotContact": true,
"email": "<string>",
"externalId": "<string>",
"id": "<string>",
"isAnonymous": true,
"isPotentialClient": true,
"language": "<string>",
"name": "<string>",
"organizationId": "<string>",
"phone": "<string>",
"position": "<string>",
"source": "<string>",
"tags": [
{
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"createdAt": "<string>",
"displayName": "<string>",
"id": "<string>",
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
}
],
"updatedAt": "<string>",
"whatsappOptedOut": true,
"whatsappOptedOutAt": "<string>",
"widgetGuestId": "<string>"
},
"senderId": "<string>",
"senderType": "<string>",
"senderUser": "<unknown>",
"shouldRequestFeedback": true,
"sourceNode": {
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"agentId": "<string>",
"channelType": "<string>",
"conditionRules": [
{
"connector": "<string>",
"createdAt": "<string>",
"field": "<string>",
"id": "<string>",
"node": "<unknown>",
"nodeId": "<string>",
"operator": "<string>",
"sequenceOrder": 123,
"updatedAt": "<string>",
"value": "<string>"
}
],
"createdAt": "<string>",
"delays": [
{
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"delaySeconds": 123,
"id": "<string>",
"node": "<unknown>",
"nodeId": "<string>",
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}
],
"id": "<string>",
"incomingEdges": "<array>",
"isStartPoint": true,
"nodeSubtype": "<string>",
"nodeType": "<string>",
"operationData": {},
"outgoingEdges": "<array>",
"position": {},
"questions": [
{
"agentNodeId": "<string>",
"createdAt": "<string>",
"id": "<string>",
"node": "<unknown>",
"options": [
{
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"id": "<string>",
"label": "<string>",
"optionOrder": 123,
"question": "<unknown>",
"questionId": "<string>",
"updatedAt": "<string>",
"value": "<string>"
}
],
"questionText": "<string>",
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}
],
"sendMessages": [
{
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"createdAt": "<string>",
"fileName": "<string>",
"fileSize": 123,
"fileType": "<string>",
"fileUrl": "<string>",
"id": "<string>",
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"textMessage": "<string>",
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}
],
"tags": [
{
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"tag": {
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"createdAt": "<string>",
"displayName": "<string>",
"id": "<string>",
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
},
"tagId": "<string>",
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}
],
"teams": [
{
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"id": "<string>",
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"nodeId": "<string>",
"team": {
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"conversationCount": 123,
"createdAt": "<string>",
"createdBy": "<string>",
"creator": {
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"email": "<string>",
"firstName": "<string>",
"id": "<string>",
"lastName": "<string>",
"phoneNumber": "<string>"
},
"description": "<string>",
"displayName": "<string>",
"icon": "<string>",
"id": "<string>",
"isActive": true,
"memberCount": 123,
"members": [
{
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"email": "<string>",
"firstName": "<string>",
"id": "<string>",
"lastName": "<string>",
"phoneNumber": "<string>"
}
],
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
},
"teamId": "<string>",
"updatedAt": "<string>"
}
],
"title": "<string>",
"updatedAt": "<string>",
"users": [
{
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"id": "<string>",
"node": "<unknown>",
"nodeId": "<string>",
"updatedAt": "<string>",
"user": "<unknown>",
"userId": "<string>"
}
]
},
"sourceNodeId": "<string>",
"suggestedReplies": "<string>",
"templateContext": [
123
],
"updatedAt": "<string>"
}
],
"organizationId": "<string>",
"referenceNumber": 123,
"slaState": {
"conversationId": "<string>",
"firstResponseBreached": true,
"firstResponseDeadline": "<string>",
"firstResponseMet": true,
"id": "<string>",
"nextResponseBreached": true,
"nextResponseDeadline": "<string>",
"nextResponseMet": true,
"pausedAt": "<string>",
"resolutionBreached": true,
"resolutionDeadline": "<string>",
"resolutionMet": true,
"secondsRemaining": 123,
"slaPolicyId": "<string>",
"subjectId": "<string>",
"ticketId": "<string>",
"totalPausedSeconds": 123,
"warningThresholdSeconds": 123
},
"snoozeUntil": "<string>",
"snoozedAt": "<string>",
"subject": "<string>",
"summary": "<string>",
"tags": [
{
"color": "<string>",
"createdAt": "<string>",
"displayName": "<string>",
"id": "<string>",
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
}
],
"updatedAt": "<string>"
},
"conversationId": "<string>",
"createdAt": "<string>",
"customer": {
"activities": [
{
"actorId": "<string>",
"actorName": "<string>",
"actorType": "<string>",
"contactId": "<string>",
"createdAt": "<string>",
"description": "<string>",
"id": "<string>",
"metadata": "<string>",
"newValue": "<string>",
"oldValue": "<string>",
"updatedAt": "<string>"
}
],
"avatar": "<string>",
"channelData": "<string>",
"company": {
"domain": "<string>",
"id": "<string>",
"name": "<string>"
},
"companyId": "<string>",
"companyName": "<string>",
"country": "<string>",
"createdAt": "<string>",
"doNotContact": true,
"email": "<string>",
"externalId": "<string>",
"id": "<string>",
"isAnonymous": true,
"isPotentialClient": true,
"language": "<string>",
"name": "<string>",
"organizationId": "<string>",
"phone": "<string>",
"position": "<string>",
"source": "<string>",
"tags": [
{
"color": "<string>",
"createdAt": "<string>",
"displayName": "<string>",
"id": "<string>",
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
}
],
"updatedAt": "<string>",
"whatsappOptedOut": true,
"whatsappOptedOutAt": "<string>",
"widgetGuestId": "<string>"
},
"customerId": "<string>",
"description": "<string>",
"dueDate": "<string>",
"emailMessageId": "<string>",
"emailThreadIds": [
"<string>"
],
"estimatedHours": 123,
"externalId": "<string>",
"firstResponseAt": "<string>",
"id": "<string>",
"lastReplyAt": "<string>",
"organizationId": "<string>",
"referenceNumber": "<string>",
"replies": [
{
"attachments": [
{
"createdAt": "<string>",
"file": {
"contentType": "<string>",
"createdAt": "<string>",
"deletedAt": "2023-11-07T05:31:56Z",
"fileHash": "<string>",
"fileSize": 123,
"fileType": "<string>",
"fileUrl": "<string>",
"filename": "<string>",
"guestSessionId": "<string>",
"id": "<string>",
"metadata": {},
"organizationId": "<string>",
"s3Key": "<string>",
"thumbnailError": "<string>",
"thumbnailS3Key": "<string>",
"thumbnailSize": 123,
"thumbnailStatus": "<string>",
"thumbnailUrl": "<string>",
"updatedAt": "<string>",
"userId": "<string>"
},
"fileId": "<string>",
"id": "<string>",
"ticketReplyId": "<string>",
"updatedAt": "<string>"
}
],
"channelData": "<string>",
"content": "<string>",
"createdAt": "<string>",
"deliveredAt": "<string>",
"emailMessageId": "<string>",
"externalId": "<string>",
"id": "<string>",
"inboundEmail": "<unknown>",
"inboundEmailId": "<string>",
"isRead": true,
"outboundEmail": {
"attachmentsMetadata": [
"<unknown>"
],
"bccEmails": [
"<unknown>"
],
"bounceReason": "<string>",
"bounceSubType": "<string>",
"bounceType": "<string>",
"bouncedAt": "<string>",
"broadcastId": "<string>",
"ccEmails": [
"<unknown>"
],
"characterCount": 123,
"clickCount": 123,
"clickedAt": "<string>",
"contact": {
"activities": [
{
"actorId": "<string>",
"actorName": "<string>",
"actorType": "<string>",
"contactId": "<string>",
"createdAt": "<string>",
"description": "<string>",
"id": "<string>",
"metadata": "<string>",
"newValue": "<string>",
"oldValue": "<string>",
"updatedAt": "<string>"
}
],
"avatar": "<string>",
"channelData": "<string>",
"company": {
"domain": "<string>",
"id": "<string>",
"name": "<string>"
},
"companyId": "<string>",
"companyName": "<string>",
"country": "<string>",
"createdAt": "<string>",
"doNotContact": true,
"email": "<string>",
"externalId": "<string>",
"id": "<string>",
"isAnonymous": true,
"isPotentialClient": true,
"language": "<string>",
"name": "<string>",
"organizationId": "<string>",
"phone": "<string>",
"position": "<string>",
"source": "<string>",
"tags": [
{
"color": "<string>",
"createdAt": "<string>",
"displayName": "<string>",
"id": "<string>",
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
}
],
"updatedAt": "<string>",
"whatsappOptedOut": true,
"whatsappOptedOutAt": "<string>",
"widgetGuestId": "<string>"
},
"contactId": "<string>",
"conversation": "<unknown>",
"conversationId": "<string>",
"createdAt": "<string>",
"createdMessage": "<unknown>",
"createdMessageId": "<string>",
"createdTicketReply": "<unknown>",
"createdTicketReplyId": "<string>",
"deliveredAt": "<string>",
"deliveryAttempts": 123,
"emailAddress": {
"aiReplyEnabled": true,
"convertToTickets": true,
"createdAt": "<string>",
"displayName": "<string>",
"domain": {
"createdAt": "<string>",
"dnsRecords": [
{
"createdAt": "<string>",
"description": "<string>",
"domain": "<unknown>",
"domainId": "<string>",
"id": "<string>",
"name": "<string>",
"priority": 123,
"updatedAt": "<string>",
"value": "<string>",
"verified": true,
"verifiedAt": "<string>"
}
],
"domain": "<string>",
"emailAddresses": "<array>",
"id": "<string>",
"lastVerifiedAt": "<string>",
"organization": "<unknown>",
"organizationId": "<string>",
"provider": "<string>",
"providerDomainId": "<string>",
"region": "<string>",
"updatedAt": "<string>",
"verifiedAt": "<string>"
},
"domainId": "<string>",
"emailAddress": "<string>",
"id": "<string>",
"isDefault": true,
"localPart": "<string>",
"maxEmailSizeMb": 123,
"replyTo": "<string>",
"signature": "<string>",
"updatedAt": "<string>"
},
"emailAddressId": "<string>",
"emailThread": {
"archivedAt": "<string>",
"assignedTo": "<unknown>",
"assignedToId": "<string>",
"createdAt": "<string>",
"emailCount": 123,
"id": "<string>",
"inboundEmails": "<array>",
"labels": [
"<unknown>"
],
"lastEmailAt": "<string>",
"organizationId": "<string>",
"outboundEmails": "<array>",
"participants": [
"<unknown>"
],
"rootMessageId": "<string>",
"subject": "<string>",
"ticket": "<unknown>",
"ticketId": "<string>",
"updatedAt": "<string>"
},
"emailThreadId": "<string>",
"errorMessage": "<string>",
"fromEmail": "<string>",
"fromName": "<string>",
"hasHtmlContent": true,
"hasPlainTextContent": true,
"headers": {},
"htmlBody": "<string>",
"id": "<string>",
"inReplyTo": "<string>",
"isAutomatic": true,
"isRead": true,
"lastClickedAt": "<string>",
"lastOpenedAt": "<string>",
"logs": [
{
"createdAt": "<string>",
"eventType": "<string>",
"id": "<string>",
"message": "<string>",
"metadata": {},
"outboundEmailId": "<string>"
}
],
"messageId": "<string>",
"openCount": 123,
"openedAt": "<string>",
"organizationId": "<string>",
"plainTextBody": "<string>",
"providerMessageId": "<string>",
"readAt": "<string>",
"references": "<string>",
"replyTo": "<string>",
"sentAt": "<string>",
"sentByUser": "<unknown>",
"sentByUserId": "<string>",
"subject": "<string>",
"threadDepth": 123,
"threadRootMessageId": "<string>",
"ticket": "<unknown>",
"ticketId": "<string>",
"toEmails": [
"<unknown>"
],
"updatedAt": "<string>",
"wordCount": 123
},
"outboundEmailId": "<string>",
"plainText": "<string>",
"readAt": "<string>",
"senderId": "<string>",
"senderName": "<string>",
"ticketId": "<string>",
"updatedAt": "<string>"
}
],
"replyCount": 123,
"resolutionNotes": "<string>",
"resolvedAt": "<string>",
"slaState": {
"conversationId": "<string>",
"firstResponseBreached": true,
"firstResponseDeadline": "<string>",
"firstResponseMet": true,
"id": "<string>",
"nextResponseBreached": true,
"nextResponseDeadline": "<string>",
"nextResponseMet": true,
"pausedAt": "<string>",
"resolutionBreached": true,
"resolutionDeadline": "<string>",
"resolutionMet": true,
"secondsRemaining": 123,
"slaPolicyId": "<string>",
"subjectId": "<string>",
"ticketId": "<string>",
"totalPausedSeconds": 123,
"warningThresholdSeconds": 123
},
"subject": "<string>",
"tags": [
{
"color": "<string>",
"createdAt": "<string>",
"displayName": "<string>",
"id": "<string>",
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
}
],
"team": {
"color": "<string>",
"conversationCount": 123,
"createdAt": "<string>",
"createdBy": "<string>",
"creator": {
"avatar": "<string>",
"email": "<string>",
"firstName": "<string>",
"id": "<string>",
"lastName": "<string>",
"phoneNumber": "<string>"
},
"description": "<string>",
"displayName": "<string>",
"icon": "<string>",
"id": "<string>",
"isActive": true,
"memberCount": 123,
"members": [
{
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"email": "<string>",
"firstName": "<string>",
"id": "<string>",
"lastName": "<string>",
"phoneNumber": "<string>"
}
],
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
},
"teamId": "<string>",
"updatedAt": "<string>"
},
"error": {
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"details": "<unknown>",
"message": "<string>"
},
"message": "<string>",
"meta": {
"aiTranslation": "<string>",
"apiKeyUsage": {
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"unlimited": true,
"used": 123
},
"callCapabilities": {
"aiHandling": "<string>",
"aiHumanTransfer": true,
"analytics": "<string>",
"businessHoursRouting": true,
"enabled": true,
"multiLanguageAi": true,
"queueManagement": true,
"recording": true,
"routing": "<string>"
},
"count": 123,
"dataRetentionCapability": "<string>",
"endCursor": "<string>",
"hasNext": true,
"hasPrevious": true,
"limit": 123,
"page": 123,
"pageSize": 123,
"pendingCount": 123,
"routingCapability": "<string>",
"ssoCapability": "<string>",
"startCursor": "<string>",
"total": 123,
"totalPages": 123
},
"success": true
}{
"data": "<unknown>",
"error": {
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"details": "<unknown>",
"message": "<string>"
},
"message": "<string>",
"meta": {
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"apiKeyUsage": {
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"unlimited": true,
"used": 123
},
"callCapabilities": {
"aiHandling": "<string>",
"aiHumanTransfer": true,
"analytics": "<string>",
"businessHoursRouting": true,
"enabled": true,
"multiLanguageAi": true,
"queueManagement": true,
"recording": true,
"routing": "<string>"
},
"count": 123,
"dataRetentionCapability": "<string>",
"endCursor": "<string>",
"hasNext": true,
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"limit": 123,
"page": 123,
"pageSize": 123,
"pendingCount": 123,
"routingCapability": "<string>",
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"total": 123,
"totalPages": 123
},
"success": true
}Authorizations
Your API key as a Bearer token: Authorization: Bearer tg_live_...
Body
application/json
Ticket to create
Available options:
email, whatsapp, facebook, instagram, live_chat, phone, web Available options:
low, medium, high, critical Required string length:
5 - 500Multiple assignees support
Maximum string length:
5000Pre-uploaded file IDs from S3
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