Get a ticket
curl --request GET \
--url https://api.nateq.io/api/v1/tickets/{id} \
--header 'Authorization: <api-key>'{
"data": {
"accessToken": "<string>",
"activities": [
{
"actor": {
"agentStatus": "<string>",
"avatar": "<string>",
"createdAt": "<string>",
"email": "<string>",
"emailVerifiedAt": "<string>",
"firstName": "<string>",
"id": "<string>",
"isActive": true,
"jobTitle": "<string>",
"language": "<string>",
"lastActiveAt": "<string>",
"lastLoginAt": "<string>",
"lastName": "<string>",
"lastSecurityKeyUsedAt": "<string>",
"maxConcurrentChats": 123,
"notificationPreferences": [
{
"channels": [],
"createdAt": "<string>",
"id": "<string>",
"isEnabled": true,
"notificationType": "<string>",
"slackChannel": "<string>",
"updatedAt": "<string>",
"userId": "<string>"
}
],
"organizationId": "<string>",
"passwordChangedAt": "<string>",
"phoneNumber": "<string>",
"phoneVerifiedAt": "<string>",
"role": {
"createdAt": "<string>",
"description": "<string>",
"displayName": "<string>",
"id": "<string>",
"isDefault": true,
"isSystem": true,
"name": "<string>",
"organization": {
"businessDescription": "<string>",
"businessEmail": "<string>",
"businessPhone": "<string>",
"businessWebsite": "<string>",
"catalogIntegrations": [
{
"businessManagerId": "<string>",
"catalogId": "<string>",
"configuration": {
"meta": {
"appId": "<string>",
"autoSync": true,
"businessId": "<string>",
"catalogName": "<string>",
"productFields": [
"<string>"
],
"settings": {},
"syncFrequency": "<string>",
"webhookUrl": "<string>"
},
"shopify": {
"autoSync": true,
"collections": [
"<string>"
],
"productStatus": [
"<string>"
],
"settings": {},
"shopDomain": "<string>",
"shopifyStoreId": "<string>",
"storeName": "<string>",
"syncFrequency": "<string>",
"webhookUrl": "<string>"
}
},
"createdAt": "<string>",
"currentStep": 123,
"errorCount": 123,
"id": "<string>",
"isCompleted": true,
"lastError": "<string>",
"lastSyncAt": "<string>",
"organizationId": "<string>",
"productCount": 123,
"syncEnabled": true,
"updatedAt": "<string>",
"webhookSecret": "<string>",
"whatsappBusinessId": "<string>"
}
],
"catalogProducts": [
{
"brand": "<string>",
"catalogIntegrationId": "<string>",
"category": "<string>",
"compareAtPrice": 123,
"createdAt": "<string>",
"currency": "<string>",
"description": "<string>",
"externalId": "<string>",
"externalSku": "<string>",
"externalUrl": "<string>",
"hasVariants": true,
"id": "<string>",
"imageUrl": "<string>",
"imageUrls": [
"<string>"
],
"isDeleted": true,
"lastSyncAt": "<string>",
"name": "<string>",
"organizationId": "<string>",
"platformData": {},
"price": 123,
"quantity": 123,
"recommendationScore": 123,
"salePrice": 123,
"searchKeywords": [
"<string>"
],
"shortDescription": "<string>",
"syncVersion": 123,
"tags": [
"<string>"
],
"updatedAt": "<string>",
"variantCount": 123
}
],
"categories": [
{
"createdAt": "<string>",
"description": "<string>",
"icon": "<string>",
"id": "<string>",
"isActive": true,
"name": "<string>",
"organizationId": "<string>",
"slug": "<string>",
"updatedAt": "<string>"
}
],
"city": "<string>",
"companySize": "<string>",
"conversations": [
{
"aiHandled": true,
"assignedTeams": [
{
"assignedAt": "<string>",
"assignedBy": "<string>",
"conversationId": "<string>",
"id": "<string>",
"team": {
"color": "<string>",
"conversationCount": 123,
"createdAt": "<string>",
"createdBy": "<string>",
"creator": {
"avatar": "<string>",
"email": "<string>",
"firstName": "<string>",
"id": "<string>",
"lastName": "<string>",
"phoneNumber": "<string>"
},
"description": "<string>",
"displayName": "<string>",
"icon": "<string>",
"id": "<string>",
"isActive": true,
"memberCount": 123,
"members": [
{
"avatar": "<string>",
"email": "<string>",
"firstName": "<string>",
"id": "<string>",
"lastName": "<string>",
"phoneNumber": "<string>"
}
],
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
},
"teamId": "<string>"
}
],
"assignees": [
{
"assignedAt": "<string>",
"assignedBy": "<string>",
"conversationId": "<string>",
"id": "<string>",
"user": "<unknown>",
"userId": "<string>"
}
],
"category": {
"createdAt": "<string>",
"description": "<string>",
"icon": "<string>",
"id": "<string>",
"isActive": true,
"name": "<string>",
"organizationId": "<string>",
"slug": "<string>",
"updatedAt": "<string>"
},
"categoryId": "<string>",
"channelData": "<string>",
"contact": {
"activities": [
{
"actorId": "<string>",
"actorName": "<string>",
"actorType": "<string>",
"contactId": "<string>",
"createdAt": "<string>",
"description": "<string>",
"id": "<string>",
"metadata": "<string>",
"newValue": "<string>",
"oldValue": "<string>",
"updatedAt": "<string>"
}
],
"avatar": "<string>",
"channelData": "<string>",
"company": {
"domain": "<string>",
"id": "<string>",
"name": "<string>"
},
"companyId": "<string>",
"companyName": "<string>",
"country": "<string>",
"createdAt": "<string>",
"doNotContact": true,
"email": "<string>",
"externalId": "<string>",
"id": "<string>",
"isAnonymous": true,
"isPotentialClient": true,
"language": "<string>",
"name": "<string>",
"organizationId": "<string>",
"phone": "<string>",
"position": "<string>",
"source": "<string>",
"tags": [
{
"color": "<string>",
"createdAt": "<string>",
"displayName": "<string>",
"id": "<string>",
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
}
],
"updatedAt": "<string>",
"whatsappOptedOut": true,
"whatsappOptedOutAt": "<string>"
},
"contactId": "<string>",
"createdAt": "<string>",
"dealClosed": true,
"dealCurrency": "<string>",
"dealDescription": "<string>",
"dealValue": 123,
"estimatedWaitSeconds": 123,
"guestMood": "<string>",
"handoverAcceptedAt": "<string>",
"handoverCompletedAt": "<string>",
"handoverNotes": "<string>",
"handoverQueuePosition": 123,
"handoverRequestedAt": "<string>",
"handoverTimedOutAt": "<string>",
"id": "<string>",
"integrationId": "<string>",
"isDealRelated": true,
"isRead": true,
"isSpam": true,
"isStarred": true,
"language": "<string>",
"lastCustomerMessageAt": "<string>",
"lastMessageAt": "<string>",
"messageCount": 123,
"messages": [
{
"attachments": [
{
"caption": "<string>",
"createdAt": "<string>",
"duration": 123,
"externalMediaId": "<string>",
"file": {
"contentType": "<string>",
"createdAt": "<string>",
"deletedAt": "2023-11-07T05:31:56Z",
"fileHash": "<string>",
"fileSize": 123,
"fileType": "<string>",
"fileUrl": "<string>",
"filename": "<string>",
"guestSessionId": "<string>",
"id": "<string>",
"metadata": {},
"organizationId": "<string>",
"s3Key": "<string>",
"thumbnailError": "<string>",
"thumbnailS3Key": "<string>",
"thumbnailSize": 123,
"thumbnailStatus": "<string>",
"thumbnailUrl": "<string>",
"updatedAt": "<string>",
"userId": "<string>"
},
"fileId": "<string>",
"id": "<string>",
"messageId": "<string>",
"metadata": "<string>",
"thumbnailUrl": "<string>",
"updatedAt": "<string>"
}
],
"content": "<string>",
"conversationId": "<string>",
"createdAt": "<string>",
"deliveredAt": "<string>",
"emailMessageId": "<string>",
"externalId": "<string>",
"id": "<string>",
"inboundEmail": {
"attachmentCount": 123,
"attachmentsMetadata": [
"<unknown>"
],
"bccEmails": [
"<unknown>"
],
"ccEmails": [
"<unknown>"
],
"characterCount": 123,
"contact": {
"activities": [
{
"actorId": "<string>",
"actorName": "<string>",
"actorType": "<string>",
"contactId": "<string>",
"createdAt": "<string>",
"description": "<string>",
"id": "<string>",
"metadata": "<string>",
"newValue": "<string>",
"oldValue": "<string>",
"updatedAt": "<string>"
}
],
"avatar": "<string>",
"channelData": "<string>",
"company": {
"domain": "<string>",
"id": "<string>",
"name": "<string>"
},
"companyId": "<string>",
"companyName": "<string>",
"country": "<string>",
"createdAt": "<string>",
"doNotContact": true,
"email": "<string>",
"externalId": "<string>",
"id": "<string>",
"isAnonymous": true,
"isPotentialClient": true,
"language": "<string>",
"name": "<string>",
"organizationId": "<string>",
"phone": "<string>",
"position": "<string>",
"source": "<string>",
"tags": [
{
"color": "<string>",
"createdAt": "<string>",
"displayName": "<string>",
"id": "<string>",
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
}
],
"updatedAt": "<string>",
"whatsappOptedOut": true,
"whatsappOptedOutAt": "<string>"
},
"contactId": "<string>",
"conversation": "<unknown>",
"conversationId": "<string>",
"createdAt": "<string>",
"createdMessage": "<unknown>",
"createdMessageId": "<string>",
"createdTicketReply": {
"attachments": [
{
"createdAt": "<string>",
"file": {
"contentType": "<string>",
"createdAt": "<string>",
"deletedAt": "2023-11-07T05:31:56Z",
"fileHash": "<string>",
"fileSize": 123,
"fileType": "<string>",
"fileUrl": "<string>",
"filename": "<string>",
"guestSessionId": "<string>",
"id": "<string>",
"metadata": {},
"organizationId": "<string>",
"s3Key": "<string>",
"thumbnailError": "<string>",
"thumbnailS3Key": "<string>",
"thumbnailSize": 123,
"thumbnailStatus": "<string>",
"thumbnailUrl": "<string>",
"updatedAt": "<string>",
"userId": "<string>"
},
"fileId": "<string>",
"id": "<string>",
"ticketReplyId": "<string>",
"updatedAt": "<string>"
}
],
"channelData": "<string>",
"content": "<string>",
"createdAt": "<string>",
"deliveredAt": "<string>",
"emailMessageId": "<string>",
"externalId": "<string>",
"id": "<string>",
"inboundEmail": "<unknown>",
"inboundEmailId": "<string>",
"isRead": true,
"outboundEmail": {
"attachmentsMetadata": [
"<unknown>"
],
"bccEmails": [
"<unknown>"
],
"bounceReason": "<string>",
"bounceSubType": "<string>",
"bounceType": "<string>",
"bouncedAt": "<string>",
"broadcastId": "<string>",
"ccEmails": [
"<unknown>"
],
"characterCount": 123,
"clickCount": 123,
"clickedAt": "<string>",
"contact": {
"activities": [
{
"actorId": "<string>",
"actorName": "<string>",
"actorType": "<string>",
"contactId": "<string>",
"createdAt": "<string>",
"description": "<string>",
"id": "<string>",
"metadata": "<string>",
"newValue": "<string>",
"oldValue": "<string>",
"updatedAt": "<string>"
}
],
"avatar": "<string>",
"channelData": "<string>",
"company": {
"domain": "<string>",
"id": "<string>",
"name": "<string>"
},
"companyId": "<string>",
"companyName": "<string>",
"country": "<string>",
"createdAt": "<string>",
"doNotContact": true,
"email": "<string>",
"externalId": "<string>",
"id": "<string>",
"isAnonymous": true,
"isPotentialClient": true,
"language": "<string>",
"name": "<string>",
"organizationId": "<string>",
"phone": "<string>",
"position": "<string>",
"source": "<string>",
"tags": [
{
"color": "<string>",
"createdAt": "<string>",
"displayName": "<string>",
"id": "<string>",
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
}
],
"updatedAt": "<string>",
"whatsappOptedOut": true,
"whatsappOptedOutAt": "<string>"
},
"contactId": "<string>",
"conversation": "<unknown>",
"conversationId": "<string>",
"createdAt": "<string>",
"createdMessage": "<unknown>",
"createdMessageId": "<string>",
"createdTicketReply": "<unknown>",
"createdTicketReplyId": "<string>",
"deliveredAt": "<string>",
"deliveryAttempts": 123,
"emailAddress": {
"aiReplyEnabled": true,
"convertToTickets": true,
"createdAt": "<string>",
"displayName": "<string>",
"domain": {
"createdAt": "<string>",
"dnsRecords": [
{
"createdAt": "<string>",
"description": "<string>",
"domain": "<unknown>",
"domainId": "<string>",
"id": "<string>",
"name": "<string>",
"priority": 123,
"updatedAt": "<string>",
"value": "<string>",
"verified": true,
"verifiedAt": "<string>"
}
],
"domain": "<string>",
"emailAddresses": "<array>",
"id": "<string>",
"lastVerifiedAt": "<string>",
"organization": "<unknown>",
"organizationId": "<string>",
"provider": "<string>",
"providerDomainId": "<string>",
"region": "<string>",
"updatedAt": "<string>",
"verifiedAt": "<string>"
},
"domainId": "<string>",
"emailAddress": "<string>",
"id": "<string>",
"isDefault": true,
"localPart": "<string>",
"maxEmailSizeMb": 123,
"replyTo": "<string>",
"signature": "<string>",
"updatedAt": "<string>"
},
"emailAddressId": "<string>",
"emailThread": {
"archivedAt": "<string>",
"assignedTo": "<unknown>",
"assignedToId": "<string>",
"createdAt": "<string>",
"emailCount": 123,
"id": "<string>",
"inboundEmails": "<array>",
"labels": [
"<unknown>"
],
"lastEmailAt": "<string>",
"organizationId": "<string>",
"outboundEmails": "<array>",
"participants": [
"<unknown>"
],
"rootMessageId": "<string>",
"subject": "<string>",
"ticket": "<unknown>",
"ticketId": "<string>",
"updatedAt": "<string>"
},
"emailThreadId": "<string>",
"errorMessage": "<string>",
"fromEmail": "<string>",
"fromName": "<string>",
"hasHtmlContent": true,
"hasPlainTextContent": true,
"headers": {},
"htmlBody": "<string>",
"id": "<string>",
"inReplyTo": "<string>",
"isAutomatic": true,
"isRead": true,
"lastClickedAt": "<string>",
"lastOpenedAt": "<string>",
"logs": [
{
"createdAt": "<string>",
"eventType": "<string>",
"id": "<string>",
"message": "<string>",
"metadata": {},
"outboundEmailId": "<string>"
}
],
"messageId": "<string>",
"openCount": 123,
"openedAt": "<string>",
"organizationId": "<string>",
"plainTextBody": "<string>",
"providerMessageId": "<string>",
"readAt": "<string>",
"references": "<string>",
"replyTo": "<string>",
"sentAt": "<string>",
"sentByUser": "<unknown>",
"sentByUserId": "<string>",
"subject": "<string>",
"threadDepth": 123,
"threadRootMessageId": "<string>",
"ticket": "<unknown>",
"ticketId": "<string>",
"toEmails": [
"<unknown>"
],
"updatedAt": "<string>",
"wordCount": 123
},
"outboundEmailId": "<string>",
"plainText": "<string>",
"readAt": "<string>",
"senderId": "<string>",
"senderName": "<string>",
"ticketId": "<string>",
"updatedAt": "<string>"
},
"createdTicketReplyId": "<string>",
"emailAddress": {
"aiReplyEnabled": true,
"convertToTickets": true,
"createdAt": "<string>",
"displayName": "<string>",
"domain": {
"createdAt": "<string>",
"dnsRecords": [
{
"createdAt": "<string>",
"description": "<string>",
"domain": "<unknown>",
"domainId": "<string>",
"id": "<string>",
"name": "<string>",
"priority": 123,
"updatedAt": "<string>",
"value": "<string>",
"verified": true,
"verifiedAt": "<string>"
}
],
"domain": "<string>",
"emailAddresses": "<array>",
"id": "<string>",
"lastVerifiedAt": "<string>",
"organization": "<unknown>",
"organizationId": "<string>",
"provider": "<string>",
"providerDomainId": "<string>",
"region": "<string>",
"updatedAt": "<string>",
"verifiedAt": "<string>"
},
"domainId": "<string>",
"emailAddress": "<string>",
"id": "<string>",
"isDefault": true,
"localPart": "<string>",
"maxEmailSizeMb": 123,
"replyTo": "<string>",
"signature": "<string>",
"updatedAt": "<string>"
},
"emailAddressId": "<string>",
"emailThread": {
"archivedAt": "<string>",
"assignedTo": "<unknown>",
"assignedToId": "<string>",
"createdAt": "<string>",
"emailCount": 123,
"id": "<string>",
"inboundEmails": "<array>",
"labels": [
"<unknown>"
],
"lastEmailAt": "<string>",
"organizationId": "<string>",
"outboundEmails": "<array>",
"participants": [
"<unknown>"
],
"rootMessageId": "<string>",
"subject": "<string>",
"ticket": "<unknown>",
"ticketId": "<string>",
"updatedAt": "<string>"
},
"emailThreadId": "<string>",
"errorMessage": "<string>",
"fetchedAt": "<string>",
"fromEmail": "<string>",
"fromName": "<string>",
"hasHtmlContent": true,
"hasPlainTextContent": true,
"headers": {},
"htmlBody": "<string>",
"id": "<string>",
"inReplyTo": "<string>",
"isAutoReply": true,
"isRead": true,
"isSpam": true,
"logs": [
{
"createdAt": "<string>",
"eventType": "<string>",
"id": "<string>",
"inboundEmailId": "<string>",
"message": "<string>",
"metadata": {}
}
],
"messageId": "<string>",
"organizationId": "<string>",
"plainTextBody": "<string>",
"processedAt": "<string>",
"providerEmailId": "<string>",
"rawWebhookPayload": {},
"readAt": "<string>",
"references": "<string>",
"s3Bucket": "<string>",
"s3Key": "<string>",
"spamScore": 123,
"subject": "<string>",
"threadDepth": 123,
"threadRootMessageId": "<string>",
"ticket": "<unknown>",
"ticketId": "<string>",
"toEmails": [
"<unknown>"
],
"updatedAt": "<string>",
"wordCount": 123
},
"inboundEmailId": "<string>",
"isInternal": true,
"isRead": true,
"outboundEmail": {
"attachmentsMetadata": [
"<unknown>"
],
"bccEmails": [
"<unknown>"
],
"bounceReason": "<string>",
"bounceSubType": "<string>",
"bounceType": "<string>",
"bouncedAt": "<string>",
"broadcastId": "<string>",
"ccEmails": [
"<unknown>"
],
"characterCount": 123,
"clickCount": 123,
"clickedAt": "<string>",
"contact": {
"activities": [
{
"actorId": "<string>",
"actorName": "<string>",
"actorType": "<string>",
"contactId": "<string>",
"createdAt": "<string>",
"description": "<string>",
"id": "<string>",
"metadata": "<string>",
"newValue": "<string>",
"oldValue": "<string>",
"updatedAt": "<string>"
}
],
"avatar": "<string>",
"channelData": "<string>",
"company": {
"domain": "<string>",
"id": "<string>",
"name": "<string>"
},
"companyId": "<string>",
"companyName": "<string>",
"country": "<string>",
"createdAt": "<string>",
"doNotContact": true,
"email": "<string>",
"externalId": "<string>",
"id": "<string>",
"isAnonymous": true,
"isPotentialClient": true,
"language": "<string>",
"name": "<string>",
"organizationId": "<string>",
"phone": "<string>",
"position": "<string>",
"source": "<string>",
"tags": [
{
"color": "<string>",
"createdAt": "<string>",
"displayName": "<string>",
"id": "<string>",
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
}
],
"updatedAt": "<string>",
"whatsappOptedOut": true,
"whatsappOptedOutAt": "<string>"
},
"contactId": "<string>",
"conversation": "<unknown>",
"conversationId": "<string>",
"createdAt": "<string>",
"createdMessage": "<unknown>",
"createdMessageId": "<string>",
"createdTicketReply": "<unknown>",
"createdTicketReplyId": "<string>",
"deliveredAt": "<string>",
"deliveryAttempts": 123,
"emailAddress": {
"aiReplyEnabled": true,
"convertToTickets": true,
"createdAt": "<string>",
"displayName": "<string>",
"domain": {
"createdAt": "<string>",
"dnsRecords": [
{
"createdAt": "<string>",
"description": "<string>",
"domain": "<unknown>",
"domainId": "<string>",
"id": "<string>",
"name": "<string>",
"priority": 123,
"updatedAt": "<string>",
"value": "<string>",
"verified": true,
"verifiedAt": "<string>"
}
],
"domain": "<string>",
"emailAddresses": "<array>",
"id": "<string>",
"lastVerifiedAt": "<string>",
"organization": "<unknown>",
"organizationId": "<string>",
"provider": "<string>",
"providerDomainId": "<string>",
"region": "<string>",
"updatedAt": "<string>",
"verifiedAt": "<string>"
},
"domainId": "<string>",
"emailAddress": "<string>",
"id": "<string>",
"isDefault": true,
"localPart": "<string>",
"maxEmailSizeMb": 123,
"replyTo": "<string>",
"signature": "<string>",
"updatedAt": "<string>"
},
"emailAddressId": "<string>",
"emailThread": {
"archivedAt": "<string>",
"assignedTo": "<unknown>",
"assignedToId": "<string>",
"createdAt": "<string>",
"emailCount": 123,
"id": "<string>",
"inboundEmails": "<array>",
"labels": [
"<unknown>"
],
"lastEmailAt": "<string>",
"organizationId": "<string>",
"outboundEmails": "<array>",
"participants": [
"<unknown>"
],
"rootMessageId": "<string>",
"subject": "<string>",
"ticket": "<unknown>",
"ticketId": "<string>",
"updatedAt": "<string>"
},
"emailThreadId": "<string>",
"errorMessage": "<string>",
"fromEmail": "<string>",
"fromName": "<string>",
"hasHtmlContent": true,
"hasPlainTextContent": true,
"headers": {},
"htmlBody": "<string>",
"id": "<string>",
"inReplyTo": "<string>",
"isAutomatic": true,
"isRead": true,
"lastClickedAt": "<string>",
"lastOpenedAt": "<string>",
"logs": [
{
"createdAt": "<string>",
"eventType": "<string>",
"id": "<string>",
"message": "<string>",
"metadata": {},
"outboundEmailId": "<string>"
}
],
"messageId": "<string>",
"openCount": 123,
"openedAt": "<string>",
"organizationId": "<string>",
"plainTextBody": "<string>",
"providerMessageId": "<string>",
"readAt": "<string>",
"references": "<string>",
"replyTo": "<string>",
"sentAt": "<string>",
"sentByUser": "<unknown>",
"sentByUserId": "<string>",
"subject": "<string>",
"threadDepth": 123,
"threadRootMessageId": "<string>",
"ticket": "<unknown>",
"ticketId": "<string>",
"toEmails": [
"<unknown>"
],
"updatedAt": "<string>",
"wordCount": 123
},
"outboundEmailId": "<string>",
"plainText": "<string>",
"readAt": "<string>",
"replyToExternalId": "<string>",
"replyToMessage": "<unknown>",
"sendError": "<string>",
"senderAIAgent": {
"confidenceThresholds": {
"high": 123,
"medium": 123
},
"createdAt": "<string>",
"createdBy": "<string>",
"creator": "<unknown>",
"edges": [
{
"agent": "<unknown>",
"agentId": "<string>",
"conditionResult": true,
"conditions": [
"<unknown>"
],
"createdAt": "<string>",
"edgeLabel": "<string>",
"id": "<string>",
"sourceNode": {
"agent": "<unknown>",
"agentId": "<string>",
"channelType": "<string>",
"conditionRules": [
{
"connector": "<string>",
"createdAt": "<string>",
"field": "<string>",
"id": "<string>",
"node": "<unknown>",
"nodeId": "<string>",
"operator": "<string>",
"sequenceOrder": 123,
"updatedAt": "<string>",
"value": "<string>"
}
],
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"operator": "<string>",
"sequenceOrder": 123,
"updatedAt": "<string>",
"value": "<string>"
}
],
"createdAt": "<string>",
"delays": [
{
"createdAt": "<string>",
"delaySeconds": 123,
"id": "<string>",
"node": "<unknown>",
"nodeId": "<string>",
"updatedAt": "<string>"
}
],
"id": "<string>",
"incomingEdges": "<array>",
"isStartPoint": true,
"nodeSubtype": "<string>",
"nodeType": "<string>",
"operationData": {},
"outgoingEdges": "<array>",
"position": {},
"questions": [
{
"agentNodeId": "<string>",
"createdAt": "<string>",
"id": "<string>",
"node": "<unknown>",
"options": [
{
"createdAt": "<string>",
"id": "<string>",
"label": "<string>",
"optionOrder": 123,
"question": "<unknown>",
"questionId": "<string>",
"updatedAt": "<string>",
"value": "<string>"
}
],
"questionText": "<string>",
"updatedAt": "<string>"
}
],
"sendMessages": [
{
"contentType": "<string>",
"createdAt": "<string>",
"fileName": "<string>",
"fileSize": 123,
"fileType": "<string>",
"fileUrl": "<string>",
"id": "<string>",
"node": "<unknown>",
"nodeId": "<string>",
"templateId": "<string>",
"textMessage": "<string>",
"updatedAt": "<string>"
}
],
"tags": [
{
"createdAt": "<string>",
"id": "<string>",
"node": "<unknown>",
"nodeId": "<string>",
"tag": {
"color": "<string>",
"createdAt": "<string>",
"displayName": "<string>",
"id": "<string>",
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
},
"tagId": "<string>",
"updatedAt": "<string>"
}
],
"teams": [
{
"createdAt": "<string>",
"id": "<string>",
"node": "<unknown>",
"nodeId": "<string>",
"team": {
"color": "<string>",
"conversationCount": 123,
"createdAt": "<string>",
"createdBy": "<string>",
"creator": {
"avatar": "<string>",
"email": "<string>",
"firstName": "<string>",
"id": "<string>",
"lastName": "<string>",
"phoneNumber": "<string>"
},
"description": "<string>",
"displayName": "<string>",
"icon": "<string>",
"id": "<string>",
"isActive": true,
"memberCount": 123,
"members": [
{
"avatar": "<string>",
"email": "<string>",
"firstName": "<string>",
"id": "<string>",
"lastName": "<string>",
"phoneNumber": "<string>"
}
],
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
},
"teamId": "<string>",
"updatedAt": "<string>"
}
],
"updatedAt": "<string>",
"users": [
{
"createdAt": "<string>",
"id": "<string>",
"node": "<unknown>",
"nodeId": "<string>",
"updatedAt": "<string>",
"user": "<unknown>",
"userId": "<string>"
}
]
},
"targetNodeId": "<string>",
"updatedAt": "<string>"
}
],
"id": "<string>",
"instructions": "<string>",
"isActive": true,
"knowledgeBaseCount": 123,
"maxSelfServiceAttempts": 123,
"name": "<string>",
"nodeCount": 123,
"nodes": [
{
"agent": "<unknown>",
"agentId": "<string>",
"channelType": "<string>",
"conditionRules": [
{
"connector": "<string>",
"createdAt": "<string>",
"field": "<string>",
"id": "<string>",
"node": "<unknown>",
"nodeId": "<string>",
"operator": "<string>",
"sequenceOrder": 123,
"updatedAt": "<string>",
"value": "<string>"
}
],
"createdAt": "<string>",
"delays": [
{
"createdAt": "<string>",
"delaySeconds": 123,
"id": "<string>",
"node": "<unknown>",
"nodeId": "<string>",
"updatedAt": "<string>"
}
],
"id": "<string>",
"incomingEdges": "<array>",
"isStartPoint": true,
"nodeSubtype": "<string>",
"nodeType": "<string>",
"operationData": {},
"outgoingEdges": "<array>",
"position": {},
"questions": [
{
"agentNodeId": "<string>",
"createdAt": "<string>",
"id": "<string>",
"node": "<unknown>",
"options": [
{
"createdAt": "<string>",
"id": "<string>",
"label": "<string>",
"optionOrder": 123,
"question": "<unknown>",
"questionId": "<string>",
"updatedAt": "<string>",
"value": "<string>"
}
],
"questionText": "<string>",
"updatedAt": "<string>"
}
],
"sendMessages": [
{
"contentType": "<string>",
"createdAt": "<string>",
"fileName": "<string>",
"fileSize": 123,
"fileType": "<string>",
"fileUrl": "<string>",
"id": "<string>",
"node": "<unknown>",
"nodeId": "<string>",
"templateId": "<string>",
"textMessage": "<string>",
"updatedAt": "<string>"
}
],
"tags": [
{
"createdAt": "<string>",
"id": "<string>",
"node": "<unknown>",
"nodeId": "<string>",
"tag": {
"color": "<string>",
"createdAt": "<string>",
"displayName": "<string>",
"id": "<string>",
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
},
"tagId": "<string>",
"updatedAt": "<string>"
}
],
"teams": [
{
"createdAt": "<string>",
"id": "<string>",
"node": "<unknown>",
"nodeId": "<string>",
"team": {
"color": "<string>",
"conversationCount": 123,
"createdAt": "<string>",
"createdBy": "<string>",
"creator": {
"avatar": "<string>",
"email": "<string>",
"firstName": "<string>",
"id": "<string>",
"lastName": "<string>",
"phoneNumber": "<string>"
},
"description": "<string>",
"displayName": "<string>",
"icon": "<string>",
"id": "<string>",
"isActive": true,
"memberCount": 123,
"members": [
{
"avatar": "<string>",
"email": "<string>",
"firstName": "<string>",
"id": "<string>",
"lastName": "<string>",
"phoneNumber": "<string>"
}
],
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
},
"teamId": "<string>",
"updatedAt": "<string>"
}
],
"updatedAt": "<string>",
"users": [
{
"createdAt": "<string>",
"id": "<string>",
"node": "<unknown>",
"nodeId": "<string>",
"updatedAt": "<string>",
"user": "<unknown>",
"userId": "<string>"
}
]
}
],
"organizationId": "<string>",
"updatedAt": "<string>"
},
"senderContact": {
"activities": [
{
"actorId": "<string>",
"actorName": "<string>",
"actorType": "<string>",
"contactId": "<string>",
"createdAt": "<string>",
"description": "<string>",
"id": "<string>",
"metadata": "<string>",
"newValue": "<string>",
"oldValue": "<string>",
"updatedAt": "<string>"
}
],
"avatar": "<string>",
"channelData": "<string>",
"company": {
"domain": "<string>",
"id": "<string>",
"name": "<string>"
},
"companyId": "<string>",
"companyName": "<string>",
"country": "<string>",
"createdAt": "<string>",
"doNotContact": true,
"email": "<string>",
"externalId": "<string>",
"id": "<string>",
"isAnonymous": true,
"isPotentialClient": true,
"language": "<string>",
"name": "<string>",
"organizationId": "<string>",
"phone": "<string>",
"position": "<string>",
"source": "<string>",
"tags": [
{
"color": "<string>",
"createdAt": "<string>",
"displayName": "<string>",
"id": "<string>",
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
}
],
"updatedAt": "<string>",
"whatsappOptedOut": true,
"whatsappOptedOutAt": "<string>"
},
"senderId": "<string>",
"senderType": "<string>",
"senderUser": "<unknown>",
"shouldRequestFeedback": true,
"sourceNode": {
"agent": "<unknown>",
"agentId": "<string>",
"channelType": "<string>",
"conditionRules": [
{
"connector": "<string>",
"createdAt": "<string>",
"field": "<string>",
"id": "<string>",
"node": "<unknown>",
"nodeId": "<string>",
"operator": "<string>",
"sequenceOrder": 123,
"updatedAt": "<string>",
"value": "<string>"
}
],
"createdAt": "<string>",
"delays": [
{
"createdAt": "<string>",
"delaySeconds": 123,
"id": "<string>",
"node": "<unknown>",
"nodeId": "<string>",
"updatedAt": "<string>"
}
],
"id": "<string>",
"incomingEdges": "<array>",
"isStartPoint": true,
"nodeSubtype": "<string>",
"nodeType": "<string>",
"operationData": {},
"outgoingEdges": "<array>",
"position": {},
"questions": [
{
"agentNodeId": "<string>",
"createdAt": "<string>",
"id": "<string>",
"node": "<unknown>",
"options": [
{
"createdAt": "<string>",
"id": "<string>",
"label": "<string>",
"optionOrder": 123,
"question": "<unknown>",
"questionId": "<string>",
"updatedAt": "<string>",
"value": "<string>"
}
],
"questionText": "<string>",
"updatedAt": "<string>"
}
],
"sendMessages": [
{
"contentType": "<string>",
"createdAt": "<string>",
"fileName": "<string>",
"fileSize": 123,
"fileType": "<string>",
"fileUrl": "<string>",
"id": "<string>",
"node": "<unknown>",
"nodeId": "<string>",
"templateId": "<string>",
"textMessage": "<string>",
"updatedAt": "<string>"
}
],
"tags": [
{
"createdAt": "<string>",
"id": "<string>",
"node": "<unknown>",
"nodeId": "<string>",
"tag": {
"color": "<string>",
"createdAt": "<string>",
"displayName": "<string>",
"id": "<string>",
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
},
"tagId": "<string>",
"updatedAt": "<string>"
}
],
"teams": [
{
"createdAt": "<string>",
"id": "<string>",
"node": "<unknown>",
"nodeId": "<string>",
"team": {
"color": "<string>",
"conversationCount": 123,
"createdAt": "<string>",
"createdBy": "<string>",
"creator": {
"avatar": "<string>",
"email": "<string>",
"firstName": "<string>",
"id": "<string>",
"lastName": "<string>",
"phoneNumber": "<string>"
},
"description": "<string>",
"displayName": "<string>",
"icon": "<string>",
"id": "<string>",
"isActive": true,
"memberCount": 123,
"members": [
{
"avatar": "<string>",
"email": "<string>",
"firstName": "<string>",
"id": "<string>",
"lastName": "<string>",
"phoneNumber": "<string>"
}
],
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
},
"teamId": "<string>",
"updatedAt": "<string>"
}
],
"updatedAt": "<string>",
"users": [
{
"createdAt": "<string>",
"id": "<string>",
"node": "<unknown>",
"nodeId": "<string>",
"updatedAt": "<string>",
"user": "<unknown>",
"userId": "<string>"
}
]
},
"sourceNodeId": "<string>",
"suggestedReplies": "<string>",
"templateContext": [
123
],
"updatedAt": "<string>"
}
],
"organizationId": "<string>",
"referenceNumber": 123,
"snoozeUntil": "<string>",
"snoozedAt": "<string>",
"subject": "<string>",
"summary": "<string>",
"tags": [
{
"color": "<string>",
"createdAt": "<string>",
"displayName": "<string>",
"id": "<string>",
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
}
],
"updatedAt": "<string>"
},
"conversationId": "<string>",
"createdAt": "<string>",
"customer": {
"activities": [
{
"actorId": "<string>",
"actorName": "<string>",
"actorType": "<string>",
"contactId": "<string>",
"createdAt": "<string>",
"description": "<string>",
"id": "<string>",
"metadata": "<string>",
"newValue": "<string>",
"oldValue": "<string>",
"updatedAt": "<string>"
}
],
"avatar": "<string>",
"channelData": "<string>",
"company": {
"domain": "<string>",
"id": "<string>",
"name": "<string>"
},
"companyId": "<string>",
"companyName": "<string>",
"country": "<string>",
"createdAt": "<string>",
"doNotContact": true,
"email": "<string>",
"externalId": "<string>",
"id": "<string>",
"isAnonymous": true,
"isPotentialClient": true,
"language": "<string>",
"name": "<string>",
"organizationId": "<string>",
"phone": "<string>",
"position": "<string>",
"source": "<string>",
"tags": [
{
"color": "<string>",
"createdAt": "<string>",
"displayName": "<string>",
"id": "<string>",
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
}
],
"updatedAt": "<string>",
"whatsappOptedOut": true,
"whatsappOptedOutAt": "<string>"
},
"customerId": "<string>",
"description": "<string>",
"dueDate": "<string>",
"emailMessageId": "<string>",
"emailThreadIds": [
"<string>"
],
"estimatedHours": 123,
"externalId": "<string>",
"firstResponseAt": "<string>",
"id": "<string>",
"lastReplyAt": "<string>",
"organizationId": "<string>",
"referenceNumber": "<string>",
"replies": [
{
"attachments": [
{
"createdAt": "<string>",
"file": {
"contentType": "<string>",
"createdAt": "<string>",
"deletedAt": "2023-11-07T05:31:56Z",
"fileHash": "<string>",
"fileSize": 123,
"fileType": "<string>",
"fileUrl": "<string>",
"filename": "<string>",
"guestSessionId": "<string>",
"id": "<string>",
"metadata": {},
"organizationId": "<string>",
"s3Key": "<string>",
"thumbnailError": "<string>",
"thumbnailS3Key": "<string>",
"thumbnailSize": 123,
"thumbnailStatus": "<string>",
"thumbnailUrl": "<string>",
"updatedAt": "<string>",
"userId": "<string>"
},
"fileId": "<string>",
"id": "<string>",
"ticketReplyId": "<string>",
"updatedAt": "<string>"
}
],
"channelData": "<string>",
"content": "<string>",
"createdAt": "<string>",
"deliveredAt": "<string>",
"emailMessageId": "<string>",
"externalId": "<string>",
"id": "<string>",
"inboundEmail": "<unknown>",
"inboundEmailId": "<string>",
"isRead": true,
"outboundEmail": {
"attachmentsMetadata": [
"<unknown>"
],
"bccEmails": [
"<unknown>"
],
"bounceReason": "<string>",
"bounceSubType": "<string>",
"bounceType": "<string>",
"bouncedAt": "<string>",
"broadcastId": "<string>",
"ccEmails": [
"<unknown>"
],
"characterCount": 123,
"clickCount": 123,
"clickedAt": "<string>",
"contact": {
"activities": [
{
"actorId": "<string>",
"actorName": "<string>",
"actorType": "<string>",
"contactId": "<string>",
"createdAt": "<string>",
"description": "<string>",
"id": "<string>",
"metadata": "<string>",
"newValue": "<string>",
"oldValue": "<string>",
"updatedAt": "<string>"
}
],
"avatar": "<string>",
"channelData": "<string>",
"company": {
"domain": "<string>",
"id": "<string>",
"name": "<string>"
},
"companyId": "<string>",
"companyName": "<string>",
"country": "<string>",
"createdAt": "<string>",
"doNotContact": true,
"email": "<string>",
"externalId": "<string>",
"id": "<string>",
"isAnonymous": true,
"isPotentialClient": true,
"language": "<string>",
"name": "<string>",
"organizationId": "<string>",
"phone": "<string>",
"position": "<string>",
"source": "<string>",
"tags": [
{
"color": "<string>",
"createdAt": "<string>",
"displayName": "<string>",
"id": "<string>",
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
}
],
"updatedAt": "<string>",
"whatsappOptedOut": true,
"whatsappOptedOutAt": "<string>"
},
"contactId": "<string>",
"conversation": "<unknown>",
"conversationId": "<string>",
"createdAt": "<string>",
"createdMessage": "<unknown>",
"createdMessageId": "<string>",
"createdTicketReply": "<unknown>",
"createdTicketReplyId": "<string>",
"deliveredAt": "<string>",
"deliveryAttempts": 123,
"emailAddress": {
"aiReplyEnabled": true,
"convertToTickets": true,
"createdAt": "<string>",
"displayName": "<string>",
"domain": {
"createdAt": "<string>",
"dnsRecords": [
{
"createdAt": "<string>",
"description": "<string>",
"domain": "<unknown>",
"domainId": "<string>",
"id": "<string>",
"name": "<string>",
"priority": 123,
"updatedAt": "<string>",
"value": "<string>",
"verified": true,
"verifiedAt": "<string>"
}
],
"domain": "<string>",
"emailAddresses": "<array>",
"id": "<string>",
"lastVerifiedAt": "<string>",
"organization": "<unknown>",
"organizationId": "<string>",
"provider": "<string>",
"providerDomainId": "<string>",
"region": "<string>",
"updatedAt": "<string>",
"verifiedAt": "<string>"
},
"domainId": "<string>",
"emailAddress": "<string>",
"id": "<string>",
"isDefault": true,
"localPart": "<string>",
"maxEmailSizeMb": 123,
"replyTo": "<string>",
"signature": "<string>",
"updatedAt": "<string>"
},
"emailAddressId": "<string>",
"emailThread": {
"archivedAt": "<string>",
"assignedTo": "<unknown>",
"assignedToId": "<string>",
"createdAt": "<string>",
"emailCount": 123,
"id": "<string>",
"inboundEmails": "<array>",
"labels": [
"<unknown>"
],
"lastEmailAt": "<string>",
"organizationId": "<string>",
"outboundEmails": "<array>",
"participants": [
"<unknown>"
],
"rootMessageId": "<string>",
"subject": "<string>",
"ticket": "<unknown>",
"ticketId": "<string>",
"updatedAt": "<string>"
},
"emailThreadId": "<string>",
"errorMessage": "<string>",
"fromEmail": "<string>",
"fromName": "<string>",
"hasHtmlContent": true,
"hasPlainTextContent": true,
"headers": {},
"htmlBody": "<string>",
"id": "<string>",
"inReplyTo": "<string>",
"isAutomatic": true,
"isRead": true,
"lastClickedAt": "<string>",
"lastOpenedAt": "<string>",
"logs": [
{
"createdAt": "<string>",
"eventType": "<string>",
"id": "<string>",
"message": "<string>",
"metadata": {},
"outboundEmailId": "<string>"
}
],
"messageId": "<string>",
"openCount": 123,
"openedAt": "<string>",
"organizationId": "<string>",
"plainTextBody": "<string>",
"providerMessageId": "<string>",
"readAt": "<string>",
"references": "<string>",
"replyTo": "<string>",
"sentAt": "<string>",
"sentByUser": "<unknown>",
"sentByUserId": "<string>",
"subject": "<string>",
"threadDepth": 123,
"threadRootMessageId": "<string>",
"ticket": "<unknown>",
"ticketId": "<string>",
"toEmails": [
"<unknown>"
],
"updatedAt": "<string>",
"wordCount": 123
},
"outboundEmailId": "<string>",
"plainText": "<string>",
"readAt": "<string>",
"senderId": "<string>",
"senderName": "<string>",
"ticketId": "<string>",
"updatedAt": "<string>"
}
],
"replyCount": 123,
"resolutionNotes": "<string>",
"resolvedAt": "<string>",
"subject": "<string>",
"tags": [
{
"color": "<string>",
"createdAt": "<string>",
"displayName": "<string>",
"id": "<string>",
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
}
],
"team": {
"color": "<string>",
"conversationCount": 123,
"createdAt": "<string>",
"createdBy": "<string>",
"creator": {
"avatar": "<string>",
"email": "<string>",
"firstName": "<string>",
"id": "<string>",
"lastName": "<string>",
"phoneNumber": "<string>"
},
"description": "<string>",
"displayName": "<string>",
"icon": "<string>",
"id": "<string>",
"isActive": true,
"memberCount": 123,
"members": [
{
"avatar": "<string>",
"email": "<string>",
"firstName": "<string>",
"id": "<string>",
"lastName": "<string>",
"phoneNumber": "<string>"
}
],
"name": "<string>",
"organizationId": "<string>",
"updatedAt": "<string>"
},
"teamId": "<string>",
"updatedAt": "<string>"
},
"error": {
"code": "<string>",
"details": "<unknown>",
"message": "<string>"
},
"message": "<string>",
"meta": {
"count": 123,
"endCursor": "<string>",
"hasNext": true,
"hasPrevious": true,
"limit": 123,
"page": 123,
"pageSize": 123,
"pendingCount": 123,
"startCursor": "<string>",
"total": 123,
"totalPages": 123
},
"success": true
}Get a ticket
Get a single support ticket by ID.
GET
/
tickets
/
{id}
Get a ticket
curl --request GET \
--url https://api.nateq.io/api/v1/tickets/{id} \
--header 'Authorization: <api-key>'{
"data": {
"accessToken": "<string>",
"activities": [
{
"actor": {
"agentStatus": "<string>",
"avatar": "<string>",
"createdAt": "<string>",
"email": "<string>",
"emailVerifiedAt": "<string>",
"firstName": "<string>",
"id": "<string>",
"isActive": true,
"jobTitle": "<string>",
"language": "<string>",
"lastActiveAt": "<string>",
"lastLoginAt": "<string>",
"lastName": "<string>",
"lastSecurityKeyUsedAt": "<string>",
"maxConcurrentChats": 123,
"notificationPreferences": [
{
"channels": [],
"createdAt": "<string>",
"id": "<string>",
"isEnabled": true,
"notificationType": "<string>",
"slackChannel": "<string>",
"updatedAt": "<string>",
"userId": "<string>"
}
],
"organizationId": "<string>",
"passwordChangedAt": "<string>",
"phoneNumber": "<string>",
"phoneVerifiedAt": "<string>",
"role": {
"createdAt": "<string>",
"description": "<string>",
"displayName": "<string>",
"id": "<string>",
"isDefault": true,
"isSystem": true,
"name": "<string>",
"organization": {
"businessDescription": "<string>",
"businessEmail": "<string>",
"businessPhone": "<string>",
"businessWebsite": "<string>",
"catalogIntegrations": [
{
"businessManagerId": "<string>",
"catalogId": "<string>",
"configuration": {
"meta": {
"appId": "<string>",
"autoSync": true,
"businessId": "<string>",
"catalogName": "<string>",
"productFields": [
"<string>"
],
"settings": {},
"syncFrequency": "<string>",
"webhookUrl": "<string>"
},
"shopify": {
"autoSync": true,
"collections": [
"<string>"
],
"productStatus": [
"<string>"
],
"settings": {},
"shopDomain": "<string>",
"shopifyStoreId": "<string>",
"storeName": "<string>",
"syncFrequency": "<string>",
"webhookUrl": "<string>"
}
},
"createdAt": "<string>",
"currentStep": 123,
"errorCount": 123,
"id": "<string>",
"isCompleted": true,
"lastError": "<string>",
"lastSyncAt": "<string>",
"organizationId": "<string>",
"productCount": 123,
"syncEnabled": true,
"updatedAt": "<string>",
"webhookSecret": "<string>",
"whatsappBusinessId": "<string>"
}
],
"catalogProducts": [
{
"brand": "<string>",
"catalogIntegrationId": "<string>",
"category": "<string>",
"compareAtPrice": 123,
"createdAt": "<string>",
"currency": "<string>",
"description": "<string>",
"externalId": "<string>",
"externalSku": "<string>",
"externalUrl": "<string>",
"hasVariants": true,
"id": "<string>",
"imageUrl": "<string>",
"imageUrls": [
"<string>"
],
"isDeleted": true,
"lastSyncAt": "<string>",
"name": "<string>",
"organizationId": "<string>",
"platformData": {},
"price": 123,
"quantity": 123,
"recommendationScore": 123,
"salePrice": 123,
"searchKeywords": [
"<string>"
],
"shortDescription": "<string>",
"syncVersion": 123,
"tags": [
"<string>"
],
"updatedAt": "<string>",
"variantCount": 123
}
],
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